CMM - OFF THE PAGE

Episode 4: Caring for people at the end of life

This episode of CMM OFF THE PAGE explores how to achieve excellence in end of lifecare and discusses the importance of choice for people living in a care setting at the end of their life. Podcast co-host Nadra Ahmed CBE, Executive Chairman at The National Care Association, highlights how care homes should consider cultural needs and Paula Plaskow, End of Life and Palliative Care Lead at Jewish Care, recalls how the hospice has gone above and beyond to create lasting memories for families and for people at the end of life. Podcast speaker Claire Towns, Chief Executive of Mary Stevens Hospice, shares strategies on how to support the workforce when dealing with a bereavement and Claire Henry MBE, a consultant in end of life care, offers her recommended resources and training to help providers with their continued professional development.

Episode Speakers:

Nadra Ahmed CBE, Executive Chairman of The National Care Association
Nadra Ahmed CBE has been Executive Chairman of the National Care Association since 2001. Nadra has served on numerous Government taskforces, and she was the Vice Chairman of Skills for Care for 11 years, having been appointed at its inception. Nadra is a trustee of RBLI, Governor at Canterbury Christ Church University and Patron/President of numerous other charities. She is the Deputy Lord Lieutenant of Kent and a Kent Ambassador.
@nadraahmed5

Paula Plaskow, End of Life and Palliative Care Lead at Jewish Care.
Paula leads Jewish Care’s multi-disciplinary End of Life team which includes the care organisation’s Pastoral and Spiritual Lead, Rabbi Junik, the Social Work, Community Support & Family Carers Team, Registered and Care Managers and their respective teams who share expertise and experience in End of Life care.
@jewish_care

Claire Towns is the Chief Executive and Matron at The Mary Stevens Hospice, Stourbridge.
Claire has worked in palliative care for 18 years and still retains a clinical role as Non-Medical Prescriber, working face to face with patients and families.
@MSHospice

Claire Henry MBE
Claire Henry is an independent consultant working in the Palliative Care and End of Life field and runs Claire Henry Associates. Her previous roles include Director of Improvement and Transformation at Hospice UK, National Director for End of Life Care and Chief Executive of the National Council for Palliative Care.
@clairehenry_

Claire Henry MBE would like to share the below resources with providers to help with further learning and development:

• The Learning Disability Nurse

https://learningdisabilitynurse.co.uk/palliative-and-end-of-life-care

 • Skills for Care 

https://www.skillsforcare.org.uk/Developing-your-workforce/Care-topics/End-of-life-care/End-of-life-care.aspx

 • Marie Curie

https://www.mariecurie.org.uk/professionals/palliative-care-knowledge-zone/proving-good-quality-care/a-guide-to-end-of-life-services

 • Macmillan 

 https://www.macmillan.org.uk/healthcare-professionals/cancer-pathways/palliative-and-end-of-life-care

 • The Good Grief Trust

 https://www.thegoodgrieftrust.org/

 • The National bereavement alliance

Join the #CMMOFFTHEPAGE conversation and visit CMM's Twitter channels at @CMM_Magazine and share your feedback and thoughts on each episode.

CMM Magazine 💚 (@cmm_magazine) / Twitter

To watch the video version of the recording, visit CMM's YouTube page: Care Management Matters (CMM) - YouTube

Episode 3: Supporting displaced people

How is your care organisation supporting displaced people? 

In this month’s episode, we delve into the topic of supporting displaced people who have arrived in the UK. How can care providers help people to settle in the UK and help them to find housing and employment opportunities? Professor Vic Rayner OBE, Chief Executive of The National Care Forum (NCF), updates on how the NCF has been proactive in its approach to support Ukrainian refugees and shares useful resources and information for providers. Oona Goldsworthy, Chief Executive of Brunelcare, explains how the Bristol-based charity takes a person-centered approach in supporting displaced people and Tariq Raja, Foundation Manager at The CareTech Foundation, tells us more about the partnership with Breaking Barriers – a specialist charity that supports refugees into meaningful employment with advice, experience and education.

Episode Speakers:

Professor Vic Rayner OBE is Chief Executive Officer (CEO) of the National Care Forum, joining the organisation in 2016.

As CEO she is the chair of the government Strategic Advisory Forum on the social care workforce, co-chair of the National Social Care Advisory Group on social care and technology and sits on a range of government and national specialist groups with a focus on the social care workforce, digital transformation, new models of care and regulation.

Vic is a regular national and international speaker and has extensive knowledge and expertise across a wide range of care, support, housing and social policy agendas. Prior to joining the NCF, she was the CEO of Sitra, a leading national membership body championing excellence in housing, health, care and support.

Vic is a trustee of Hestia, a leading London charity providing care and support as well as The Care Workers Charity. Vic was previously the independent Chair of the Brighton and Hove Fairness Commission, tackling inequalities and promoting social justice within the locality.

Vic has an MBA (Distinction), MA and BA (Hons) in Politics, Philosophy and Economics and was awarded an OBE in the Queen’s Birthday Honours 2021.

Oona became Chief Executive of Brunelcare, a Bristol based housing association providing homes and care, in late 2109. She was previously the CEO of United Communities housing association where she remained at the helm for 16 years, growing the organisation from its inception to become one of the leading providers of affordable homes in the City.

 Oona is a Board member of the National Care Forum, Care and Support West and Trustee of Second Step housing association. She is also Co-Chair of the Bristol Homes and Communities Board.   

Tariq joined the Foundation after studying Law and working in the Charity Sectors in Pakistan and England since 2008. He has supported health, disaster relief and technology-based projects and been part of several pioneering programmes focusing on Community outreach.

Building a base of community-focused events in Milton Keynes, he has been a part of Art in the Park, African Diaspora Day and Great Get-Together Iftar. He is a strong believer in celebrating unity and diversity through joint activity.

He has worked with a range of Ethnic Minority groups, supporting their individual and joint goals, building lasting partnerships and hopes to bring the same positivity to the Foundation. Tariq is a trustee at Citizens Advice Milton Keynes and Inter-Action MK.

Join the #CMMOFFTHEPAGE conversation and visit CMM's Twitter channels at @CMM_Magazine and share your feedback and thoughts on each episode.

CMM Magazine 💚 (@cmm_magazine) / Twitter

To watch the video version of the recording, visit CMM's YouTube page: Care Management Matters (CMM) - YouTube

Episode 2: CQC Inspections and supporting the workforce

Have you received an inspection rating that wasn’t what you hoped for? Perhaps you have been left feeling perplexed as to why a category hasn’t changed rating despite the team working tirelessly for improvement?

In this month’s episode, we delve into the topic of care home inspections to review the current regulatory process, we discuss the impact of inspections on staff morale and guest Sophie Coulthard shares ways you can support the workforce. We also hear why inspections should be seen as a positive experience and how guest Martin Vanhinsbergh recognises workforce achievements. Is the Government doing a good enough job at championing the care sector? Professor Martin Green OBE, shares his analysis on what needs to change in the future.

Episode Speakers:

Professor Martin Green OBE has had an extensive career in NGO development, both in the UK and internationally, and is Chief Executive of Care England, the largest representative body for independent social care services in the UK. He is also Chair of the International Longevity Centre, a Trustee of the National Centre for Creative Health (NCCH), Vice President of The Care Workers Charity, Champion of The National Aids Trust and Commissioner of the Royal Hospital Chelsea.In 2013 he was appointed Visiting Professor of Social Care to Buckinghamshire New University. In 2012, in his role as Department of Health and Social Care Independent Sector Dementia Champion, he led the development of the Dementia Care and Support Compact for The Prime Minister’s Challenge on Dementia.

Martin Vanhinsbergh is the Operations Director in the South and East Midlands for Shaw Healthcare, the largest employee-owned trust in the healthcare sector and is a member of the Shaw Healthcare Executive Board. Martin Joined the Healthcare sector in 2011 as a Regional Director for Maria Mallaband Care Group, working predominantly in the private healthcare sector having spent many years in the Manufacturing sector.

Sophie Coulthard originally trained in the Judgement Index material in 2010 and decided to pursue experience in leadership, management and marketing before returning to the company in 2016, now able to use that experience to help the Judgement Index provide great support material to clients. Sophie primarily looks after the care company clients and also hosts a care focused podcast called The Road To Outstanding which is available on iTunes or PodBean. She was inspired to start the podcast in order to share experiences, stories and strategies from great care managers and industry experts and wanted to do so in a modern format.

Join the #CMMOFFTHEPAGE conversation and visit CMM's Twitter channels at @CMM_Magazine and share your feedback and thoughts on each episode.

CMM Magazine 💚 (@cmm_magazine) / Twitter

To watch the video version of the recording, visit CMM's YouTube page: Care Management Matters (CMM) - YouTube

Episode 1: Training the workforce

CMM OFF THE PAGE welcomes co-host Nadra Ahmed CBE, Executive Chairman of The National Care Association, to share her insights and analysis on the Government’s commitment to supporting the social care workforce. Nadra also highlights the importance of a career pathway in social care and the role of training to aid workforce retention. Guest speakers, Anita Astle MBE, Manager of Wren Hall Nursing Home in Nottinghamshire, and Raj Sehgal, Managing Director of Armscare Ltd, explain the current workforce challenges facing their care settings and the strategies they have implemented to support staff development and recruitment.

Join the #CMMOFFTHEPAGE conversation and visit CMM's Twitter channels at @CMM_Magazine and share your feedback and thoughts on each episode.

CMM Magazine 💚 (@cmm_magazine) / Twitter

To watch the video version of the recording, visit CMM's YouTube page: Care Management Matters (CMM) - YouTube