The best operating models for design orgs are mission-driven, evolving, and team-developed. Those criteria might seem daunting, but Daniel Orbach, Lou’s guest and a speaker at September’s DesignOps Summit, explains how he facilitates a dynamic culture of co-creating with his team at JP Morgan Chase. Daniel outlines his framework, one where the whole team is involved. It’s a dynamic, fluid process that builds teamwork, creates buy-in, and establishes a framework of periodic review, which encourages continual evolution.

Lou and Daniel discuss the impact of rituals and mission statements on both teams and individuals. They also explore the impact of a team’s operating models on the broader organization and how interactions with various teams can foster shared understanding within the broader context of the organization.

What You'll Learn from this Episode:

- How mission statements can inspire and drive operating models

- The power of organic rituals and the unusual, unifying ritual of Daniel’s team at JP Morgan Chase

- How cross-pollinating between teams can create a shared vocabulary and increase understanding

Quick Reference Guide:

2:36 - Introduction of Daniel

3:14 - Co-creating operating models with a team

4:33 - On mission and operating models

7:19 - Quarterly impact retrospectives

9:16 - Rituals and mission

12:55 - Co-creating operating models

15:34 - Why you need the Rosenverse

18:39 - Operating models’ effects on broader organizations

21:00 - Shared vocabulary

23:07 - Cross-pollinating in organizations to facilitate shared understanding

25:05 - Operating models and the individual

28:09 - Daniel’s gift for the audience

Resources and Links from Today's Episode:

DesignOps Summit https://rosenfeldmedia.com/designops-summit/2024/

Boyd: The Fighter Pilot Who Changed the Art of War by John Coram https://www.amazon.com/Boyd-Fighter-Pilot-Who-Changed/dp/0316796883

Pieces of the Action by Vannevar Bush https://www.amazon.com/Pieces-Action-Vannevar-Bush/dp/1953953204