Slow onboarding creates confusion, missed expectations, and unnecessary churn.

In this Business of Coaching Workshop, Andrew Jackson is joined by Mac McGregor to break down why onboarding is one of the most important—and most overlooked—parts of coaching. They explain how unclear expectations, poor systemization, and administrative friction quietly erode trust and cost coaches time and clients.

Andrew then walks through new TurnKey Coach onboarding tools, including Client Forms, onboarding flows, resource libraries, review preferences, holidays, and nutrition integrations, showing how coaches can:

• Start coaching faster

• Reduce repetitive admin work

• Set clear expectations from day one

• Deliver a more professional and scalable coaching experience

If you want to coach more clients without working longer hours—or losing clients to avoidable miscommunication—this workshop shows how to fix onboarding the right way.

What You'll Learn

• Why onboarding failures often cause silent churn

• How clear expectations protect trust and retention

• What coaches should systemize instead of repeating manually

• How onboarding transitions clients from sales to fulfillment

• How Client Forms and Resources reduce admin and confusion

• Why asynchronous coaching requires explicit communication

• How nutrition integrations support better long-term coaching decisions

Timestamps

• 00:00 – Why onboarding quietly makes or breaks coaching relationships

• 08:40 – Expectation mismatches, trust, and preventable churn

• 18:30 – Onboarding as the transition from sales to fulfillment

• 31:00 – Systemizing onboarding to save time and scale coaching

• 42:15 – New Client Forms, onboarding flows, and documentation

• 56:30 – Nutrition tracking integrations and coaching efficiency

• 01:06:45 – Final thoughts: coaching faster without sacrificing quality

PS - Want to scale your coaching business without burning out? Schedule a 1:1 call: https://app.reclaim.ai/m/mac-barbell-logic/turnkey-coach-team-call

Connect with Andrew Instagram: https://www.instagram.com/andrewbarbender/ X: https://x.com/AndrewBarBender