Here's an uncomfortable idea for anyone who coaches: when you offer advice, you usually make your client more entrenched in what they already believed.
Dr. David Krueger calls it the boomerang effect. Share a belief, and the other person immediately measures it against their own. Agree, and they confirm. Disagree, and they refute. Either way they end up more firmly where they started — and the coaching conversation has done the opposite of its job.
In this episode of Coaching and Thriving, Dr. Dave and I get into what's happening beneath the surface of a conversation that actually changes something. He spent 25 years as a psychiatrist and psychoanalyst before coming to coaching, he was one of my very first mentors at Coach Training Alliance back in 2011, and we now serve together on the faculty.
He shares the most elegant piece of supervision he ever received. He'd offered an executive client an interpretation he was sure would help. After a long pause, she said: "First you've got to be with me before I can go someplace new with you."
In this conversation:
- The boomerang effect — why information, facts, and advice don't change minds
- Why the client has to stay the point of reference, and what it signals when we step in with a suggestion
- The map: where the client is, where they want to go, and how those two coordinates let you tell progress from detour
- The circle exercise Dr. Dave teaches — how a coach gets inside it before going anywhere new
- How the first few words of a conversation boot up connection or defensiveness, and set the tone for everything after
- Why insight alone fades, and what it takes to move a change into someone's operating system — the 90 to 95 percent that runs without deciding
- Change as identity, not decision: "at two o'clock, I'm working out" rather than choosing again every day
- Why motivation isn't required — you need a plan and you need to stick to it
- The habits that most often get in the way for new coaches
He closes with two quotes worth writing down, including one from his grandmother: if you're not having fun, you're not doing it right.
About the guest: Dr. David Krueger is an executive coach, author, and faculty member at Coach Training Alliance. He practiced for 25 years as a psychiatrist and psychoanalyst before moving into coaching, and his work focuses on the science of human behavior, decision-making, and lasting change.
Coaching and Thriving is produced by Coach Training Alliance. Explore our free becoming a coach workshop, or visit www.coachtrainingalliance.com to learn about our ICF-accredited Certified Coach Program for anyone new to coaching as well as ongoing training for established coaches. HumanGrowthCapital, LLC
About the Host "Coach Carrie" (Carrie Martello) is a certified mentor coach and E-RYT with more than twenty years of experience in self-development, teaching, and entrepreneurship. She has trained coaching students around the world, and now hosts Coaching and Thriving with one goal: that every listener walks away with renewed confidence, fresh perspective, and a deeper connection to the coaching community.
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