Ep 157 features Tracy Eldridge, 9-1-1 Operations Lead for RapidSOS. This episode was recorded live at the 2017 IPSTA conference at the Crowne Plaza in Springfield, Illinois. In this episode Tracy shares her 9-1-1 dispatch story, her realization of having PTSD, dealing with it and her transition from the dispatch center to becoming an Industry Partner with RapidSOS. This is a must listen so please check it out and share. If there are any questions for Tracy regarding her training or PTSD advice please email her at [email protected]. As always if you have any comments, questions or you would like to be a guest on the show email [email protected].   Sponsored by Dispatch In Depth Podcast by IAED iTunes | Soundcloud | Stitcher Radio Mentioned in the podcast – PTSD BUNKER GEAR FOR YOUR BRAIN http://www.ptsdbunkergearforyourbrain.com/ Episode topics – Tracy’s 9-1-1 story A call with Lexi Battling PTSD Dispatch Training A transition to RapidSOS

This episode is brought to you by Dispatch In Depth–a new podcast for emergency dispatchers. If you like Within The Trenches, you’re gonna want to check it out. Dispatch In Depth takes you deep into the why and how of emergency dispatching. It’s produced by the International Academies of Emergency Dispatch and hosted by Isabel Gardett, the Director of Academics at IAED. Each episode features an interview with experts in the field including researchers, dispatchers, responders and public safety officials—who talk about the work they’re doing to make emergency dispatching as safe and effective as possible. I’ve listened to each episode and they are educational and entertaining. Would you believe that levels of evidence for example on CPR protocols can be decided on with the help of animal studies? Pig studies led to the new compressions only that showed better outcomes in pigs. These studies can be compared to humans but, I don’t want to give away anymore. It’s something you have to listen to. The episode is Cardiac Arrested Development, just one of many great episodes of Dispatch In Depth available on iTunes, Stitcher Radio and Soundcloud. Halloween. It’s probably my favorite time of the year. I love to be scared. The horror genre is my favorite. According to the free encyclopedia, Halloween, also known as All Hallows’ Eve is a celebration observed in a number of countries on the 31st of October. It begins the 3 day observance of Allhallowwide, the time of the liturgical year dedicated to remembering the dead, including saints, martyrs, and all the faithful departed. Others see it as a time for carving pumpkins with scary faces, trick or treating, goblins, ghost stories and haunted houses. During my time in dispatch I took all kinds of horrific calls from listening to someone as they took their last breath to someone finding a loved one hung in their home. They stick with me and will forever be embedded in my memory but two calls fall under the unusual and well…paranormal. This is Within the Trenches Ep 156… Please check out the links below and as always if you have any comments, questions, or you would like to be a guest on the show send an email to [email protected]. Dispatch in Depth Podcast – iTunes | Soundcloud | Stitcher Radio Halloween description – Wikipedia Al Capone research citation – HAUNTED MICHIGAN: Al Capone & the Ghosts of Allegan County’s ‘Yellow Motel’ The Final Insanity of Al Capone: Was Notorious Gangster Haunted by a Hapless Victim? This day in history: Capone goes to prison Episode topics – Story 1 – The suspicious 2 Story 2 – The Yellow Motel & Al Capone Story 3 – Home is where the ghosts are

Ep 155 features Dee, a dispatcher out of the city of Rockport, Texas. In this episode Dee shares her 9-1-1 story as well as what it was like to work in dispatch during Hurricane Harvey. Rockport was ground zero for this hurricane and her story is an amazing one. From the city running out of resources to no cell service for weeks, Dee, along with her crew and those on the road worked hard. But what if you have to tell someone no to a request for help? In dispatch you don’t tell people no but in this situation…there is no other option. This is a must listen. To Dee, her crew, those out on the road and the TERT team that came out to assist, thank you for what you do and thank you for sharing this story. As always, if you have any comments, questions or you would like to be a guest on the show send an email to [email protected]. CNN Report on Hurricane Harvey Episode topics – Dee’s 9-1-1 story Hurricane Harvey

Ep 154 is an extension of the podcast called Imagine Listening. It features the stories from the #IAM911 movement but this episodes’ stories come from the 9-1-1 professionals of the Kentucky Emergency Services Conference. Following their stories is a presentation I gave at the conference. For years I have helped tell the stories of 9-1-1 dispatchers from all over the world but this time it’s my turn. There are four videos shown during this presentation that you can view below. This is a must listen and share. As always if you have any comments, questions, or you would like to be a guest on the show send an email to [email protected].     Behind the Mic: Stories from the trenches – WZZM13 Media Coverage of the podcast – #IAM911 Video – Project #IAM911 Video – Episode topics – #IAM911 stories from the Kentucky Emergency Services Conference My personal #IAM911 story – Within the Trenches – Keep Broadcasting Your Message

Ep 153 of Within the Trenches features Todd Sparrow, Director at Lawrenceburg 9-1-1 in Kentucky. In this episode Todd reflects on 35 years of public safety service, calls that have stuck with him, the Kentucky Emergency Services Conference and more. For more information on the conference please see the links below. As always if you have any comments, questions or you would like to be a guest on the show please send an email to [email protected]. Kentucky Emergency Services Conference – Facebook | Web     Episode topics – Todd’s 9-1-1 story A domestic call at 16 years of age Kentucky Emergency Services Conference #IAM911

Ep 152 is an extension of the podcast called Imagine Listening. This episode features the stories of the #IAM911 movement. It also features a former police officer who tells his story of a burglary call he went out to that resulted in an officer involved shooting. This is an episode you do not want to miss. Make sure to check out the links below and as always if you have any comments, questions, or you would like to be a guest on the show send an email to [email protected].       Natalie Harris – Podcast | Website A letter to the man I killed – Officer Involved (Documentary) – Website Episode topics – #IAM911 stories Burglary radio traffic Audio – A letter to the man I killed

Today, August 24 2017 marks the one year anniversary of when I started the #IAM911 movement. In this episode we will take a look back at why I started it, the explosion, media coverage and the future of the movement. It has been one hell of a year and I thank all of you for the support. I may have started this but it is because of the entire Thin Gold Line that made it a global success. If you have any comments, questions or you would like to be a guest on the show send an email to [email protected].       Episode topics – Medical recap A look back at episode 114 #IAM911 explosion Media coverage Future

Ep 151 features Brianna, Benton County Emergency Communications out of Arkansas & Rob McMullen, director of Vigo County out of Indiana & NENA President. This episode begins with my first day in San Antonio, Texas for the NENA national conference and a 9-1-1 call I had to make on a couple who was arguing and at one point the male half was hanging from a parking garage. Brianna and Rob tell stories of their own and share what is in store for Rob as the incoming President of the National Emergency Number Association (NENA.) This episode was recorded live at the National NENA conference in San Antonio, Texas and is a must listen. As always if you have any questions, comments or you want to be a guest on the show please send an email to [email protected].   Episode topics – The domestic at the top of the parking garage What is FirstNet? Rob for President And more!

Episode 150 features Don, a Dispatch Manager at  Sonoma County SO and Lee Ann, Dispatch Manager with Marin County SO out of California. In this episode we follow the 9-1-1 stories of Don and Lee Ann from the beginning to present day. We talk about the calls that stick with a person and those that can make or break ones career. This episode was recorded live at the National NENA conference in San Antonio, Texas and is a must listen. As always if you have any comments, questions or you would like to be a guest on the show send an email to [email protected].     Episode topics – Don’s 9-1-1 story Lee Ann’s 9-1-1 story 9-1-1 calls that stick 9-1-1 calls that make or break a career Don’s life size pic of Rob And more

Ep 149 features Jen, a telecommunicator out of an agency in Illinois. In this episode Jen tells her 9-1-1 story, shares some calls and stressors of the job, along with some educational points for those calling 9-1-1 on a cell phone and how cell phones can still be used to dial 9-1-1 even when there is no service. This is a must listen so please check it out and share. As always if you have any questions, comments or you would like to be a guest on the show send an email to [email protected].       Episode topics – Jen’s 9-1-1 story 9-1-1 prank Kids playing on the phone and how to avoid it on a cell phone Always know where you are And more