Coffee with Coker

Mark Reiboldt facilitates a discussion with Jim Bowling, Charlie Caperton, and Van Willis from PREMEDEX about the role of patient engagement and communications programs during a public health emergency. They discuss the impact of the COVID-19 pandemic, and what reopening parts of a healthcare system could look like. PREMEDEX provides technology and services to meet patient communications needs.

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We welcome all feedback from our listeners. Email us questions on any of the topics we discuss or questions about issues that interest you. You can also provide recommendations on matters for future episodes.

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• Connect with us on LinkedIn: Coker Group Company Page
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Episode Synopsis

We could never have imagined the challenges of a modern-day pandemic, yet the effects upon the healthcare system are genuine. Hospitals postponed elective procedures, freed outpatient facilities and equipment for COVID-19 needs, furloughed employees, and enacted measures to keep their employees safe. As states across the country relaxed restrictions, parts of the healthcare system were able to reopen.

Mark, Jim, Charlie, and Van discuss reopening and how things may have changed because of the public health emergency.

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Learn more about PREMEDEX

PREMEDEX Leadership

Gabriel Harry and Chris Torregosa take over the podcast to discuss remote consultative support and leadership for healthcare technology implementations. They discuss the state of the healthcare industry and the opportunities a remote workforce offers healthcare organizations.

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Subscribe to our feed in Apple Podcasts, Google Podcasts, Spotify, or your preferred podcast provider. Like what you hear? Leave a review! Not there? Let us know!

We welcome all feedback from our listeners. Email us questions on any of the topics we discuss or questions about issues that interest you. You can also provide recommendations on matters for future episodes.

• Please email us: [email protected]
• Connect with us on LinkedIn: Coker Group Company Page
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Episode Synopsis

As various states begin to relax restrictions and re-open, healthcare providers remain on the frontlines of the ongoing pandemic. It is critical to continue efficient, lean operations, and many healthcare organizations are looking for new opportunities with remote workforces. A poll from HIMSS revealed healthcare organizations predominantly use consultancies for information technology (IT) system setup, redesign, or deployment, helpdesk or other managed IT services, and financial management or billing.

Gabriel and Chris discuss the opportunities available for remote IT implementations and the reasons many healthcare organizations were starting to transition to remote deployments pre-pandemic.

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Extras

Our Remote Workforce is Here for You

Case Study: Leveraging Technology During a Pandemic

Should You Use a Non-Medical Grade Telemedicine Platform?

Aimee Greeter, Max Reiboldt, and Richard Romero join Mark Reiboldt to discuss changes the healthcare industry is experiencing during a pandemic crisis. The group discusses leading through a crisis, affiliation options for hospitals and physicians, and how the pandemic will affect practice valuations and compensation packages.

Contact Information

Subscribe to our feed in Apple Podcasts, Google Podcasts, Spotify, or your preferred podcast provider. Like what you hear? Leave a review! Not there? Let us know!

We welcome all feedback from our listeners. Email us questions on any of the topics we discuss or questions about issues that interest you. You can also provide recommendations on topics for future episodes.

• Email us: [email protected]
• Connect with us on LinkedIn: Coker Group Company Page
• Follow us on Twitter: @cokergroup
• Follow us on Instagram: @cokergroup
• Like us on Facebook: @cokerconsulting

Episode Synopsis

The COVID-19 pandemic has, in essence, turned the world upside-down. Healthcare in the United States and around the world will never be the same. At its core, this transformation applies to all aspects of clinical care, especially with the rapid adoption of telehealth as a viable alternative to a significant portion of in-office patient-physician visits and a greater focus on remote monitoring as an alternative to in-hospital observation. Likewise, we believe that the economic and transactional sides of the U.S. healthcare system will change as well, both in temporary and permanent ways.

As we begin to plow our way out of this crisis, Aimee, Max, and Richard consider affiliation strategies as we emerge from the pandemic and reestablish life under our "new normal."

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Leading in Crisis: How to Prepare, How to Execute, How to Thrive

Navigating the New Normal of a Post-Pandemic World

Post-Pandemic Crisis Affiliation: Which Way is Up?

Today's episode is an interview with Jeffery Daigrepont, a senior vice president in our Healthcare IT Services division, conducted with Leah Jones, senior vice president and general manager of the ambulatory business unit at Allscripts. Our discussion will explore the innovative ways the market is responding to the financial challenges COVID-19 caused and consider a path forward for healthcare organizations.

Contact Information

Subscribe to our feed in Apple Podcasts, Google Podcasts, Spotify, or your preferred podcast provider. Like what you hear? Leave a review! Not there? Let us know!

We welcome all feedback from our listeners. Email us questions on any of the topics we discuss or questions about issues that interest you. You can also provide recommendations on topics for future episodes.

• Email us: [email protected]
• Connect with us on LinkedIn: Coker Group Company Page
• Follow us on Twitter: @cokergroup
• Follow us on Instagram: @cokergroup
• Like us on Facebook: @cokerconsulting

Episode Synopsis

COVID-19 has hit practices hard on many fronts and especially financially. The first, and most obvious, has been the costly response to the outbreak itself. Second, the patient volume has dramatically reduced, and all elective procedures postponed. While some relief has been provided, it is not enough. Practices must come up with a plan to rebound financially.

Jeffery and Leah discuss the innovative ways Allscripts is helping practices respond to COVID-19 and rebound from financial distress.

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Allscripts Website

Allscripts Leadership

Coker Group COVID-19 Resource Center

Case Study: Leveraging Technology during a Pandemic

COVID-19 Telehealth Privacy and Security Concerns

Justin Chamblee and Alex Kirkland join Mark Reiboldt to discuss COVID-19 interim rules and waivers that change shared savings and other value-based strategies. Justin and Alex discuss how these changes will affect accountable care organizations (ACOs) and clinically integrated networks (CINs) taking on risk, the opportunity for shared savings, and how capitated models are faring throughout the pandemic.

Contact Information

Subscribe to our feed in Apple Podcasts, Google Podcasts, Spotify, or your preferred podcast provider. Like what you hear? Leave a review! Not there? Let us know!

We welcome all feedback from our listeners. Email us questions on any of the topics we discuss or questions about issues that interest you. You can also provide recommendations on topics for future episodes.

• Email us: [email protected]
• Connect with us on LinkedIn: Coker Group Company Page
• Follow us on Twitter: @cokergroup
• Follow us on Instagram: @cokergroup
• Like us on Facebook: @cokerconsulting

Episode Synopsis

Many healthcare providers are struggling as expenses skyrocket and elective procedures are deferred or canceled altogether, eliminating major revenue sources. Value-based initiatives are on-hold because most value-based arrangements require a significant financial commitment to start and healthcare providers are less likely to put more money at risk. Providers have shifted their focus to sustaining losses from the outbreak.

Justin and Alex explain what is happening in the industry to mitigate total shared losses and reduce the burden on providers. They also discuss their opinions on how COVID-19 will impact value-based strategies.

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Blog: Understanding Value-Based Compensation Models

Article: Five Questions to Consider when Evaluating Readiness for Value-Based Care

Blog: ValuePath™: Supporting Organizations Making the Transition to Value-Based Reimbursement

Brandt Jewell, Alex Kirkland, and Richard Romero join Mark Reiboldt to discuss the changes to healthcare delivery during a public health emergency. Brandt, Alex, Richard, and Mark discuss the results of our recent survey on telehealth adoption and utilization.

Contact Information

Subscribe to our feed in Apple Podcasts, Google Podcasts, Spotify, or your preferred podcast provider. Like what you hear? Leave a review! Not there? Let us know!

We welcome all feedback from our listeners. Please submit questions on any of the topics we discuss or about issues that interest you. You can also recommend topics for future episodes.

• Email us: [email protected]
• Connect with us on LinkedIn: Coker Group Company Page
• Follow us on Twitter: @cokergroup
• Follow us on Instagram: @cokergroup

Episode Synopsis

Patients are changing the way they are consuming healthcare and telehealth will continue to be a viable, preferred platform for healthcare. Practices will have to incorporate telehealth into their patient access strategy to continue being successful. However, for telehealth to become a long-term strategy, there are other options to consider.

According to the survey, operations workflow was ranked as the number one challenge while compliance was ranked as the lowest. Although compliance remains on everyone's mind, the first hurdle to overcome is the ability to interact with patients and operate efficiently.

Alex, Brandt, Richard, and Mark discuss these and other key points from Coker's recent telehealth survey of healthcare leaders.

Extras

Case Study: Leveraging Technology During a Pandemic

Blog: Expanded Guidance from CMS for Telehealth Services Provided at RHCs and FQHCs

White Paper: Telehealth: A Crucial Solution in Uncertain Times

Blog: Implementing Sustainable Telehealth Strategy and Operations with PREMEDEX

Blog: Telemedicine and COVID-19: Develop an Urgent Response with Sustainable Operational Value

Blog: The Role of Telehealth in the Fight Against COVID-19

Matt BonDurant and Jack Liu join Mark Reiboldt to continue the compensation automation discussion and why providers need to drive strategy and alignment. Matt, Jack, and Mark discuss the opportunity costs of compensation management, effective compensation models that will drive results, and how telehealth is impacting provider compensation plans.

Contact Information

Subscribe to our feed in Apple Podcasts, Google Podcasts, Spotify, or your preferred podcast provider. Like what you hear? Leave a review! Not there? Let us know!

We welcome all feedback from our listeners. Please submit questions on any of the topics we discuss or about issues that interest you. You can also recommend topics for future episodes.

• Email us: [email protected]
• Connect with us on LinkedIn: Coker Group Company Page
• Follow us on Twitter: @cokergroup
• Follow us on Instagram: @cokergroup

Episode Synopsis

Matt, Jack, and Mark discuss the importance of aligning physician compensation to a hospital or medical group's goals and the existing gaps between strategy and operations. Most healthcare providers manually calculate provider compensation to administer compensation plans, resulting in several manual business processes that are prone to human error or interpretation.

Matt and Jack explain common issues they find when reviewing provider compensation plans, and they discuss effective compensation practices to achieve strategic goals.

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Physician Compensation Partnership Redefines Value

Blog: Solving the Compensation Conundrum

Episode 18: Physician Compensation: Automation Solutions with ProCARE Portal

Senior healthcare industry experts from Coker Group and Frost Brown Todd hosted a panel discussion with guidance for hospitals and medical groups during the coronavirus disease pandemic.

The panel discussed important concepts executives of healthcare services entities should be aware of as the industry continues to navigate the COVID-19 global health emergency.

The topics covered during the panel discussion are:

• Using telehealth during the COVID-19 pandemic with specific examples.
• Overview of the CARES Act, including SBA loan programs, tax assistance provisions, and hospital support programs.
• Guidelines on Stark regulations, fair market value, and commercial reasonableness.
• Physician compensation dynamics during COVID-19.
• Hospital and practice operational factors in an expanded telehealth environment.
• What is our new normal after COVID-19?

The webinar was a live version of our Coffee with Coker podcast featuring Mark Reiboldt, Senior Vice President of Coker Group, Max Reiboldt, President/CEO of Coker Group, Chad Eckhardt of Frost Brown Todd, and Andrew Johnson of Frost Brown Todd.

Download the slides with links to our COVID-19 resources.

Justin Chamblee joins Mark Reiboldt to discuss compensation arrangements for physicians during the COVID-19 global health emergency. Mark and Justin discuss different compensation arrangements for healthcare providers working on the frontlines.

Contact Information

Subscribe to our feed in Apple Podcasts, Google Podcasts, Spotify, or your preferred podcast provider. Like what you hear? Leave a review! Not there? Let us know!

We welcome all feedback from our listeners. Please submit questions on any of the topics we discuss or about issues that interest you. You can also recommend topics for future episodes.

• Email us: [email protected]
• Connect with us on LinkedIn: Coker Group Company Page
• Follow us on Twitter: @cokergroup
• Follow us on Instagram: @cokergroup

Episode Synopsis

As the coronavirus disease continues to spread, healthcare providers are adapting faster than ever to slow down the virus. Justin and Mark discuss how compensation policies play a role in the COVID-19 battle.

As social distancing continues and providers stop providing elective procedures, healthcare entities will need to adapt and find different ways to care for their patients. Justin and Mark discuss specific ways to compensate physicians during these uncertain times and document the methodology and reason should it be needed in the future.

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COVID-19 Resource Center

Responsive Compensation Arrangements to Battle COVID-19

Jeff Kline, Jeffery Daigrepont, and Andy Sobczyk join Mark Reiboldt to continue the digital transformation discussion and how technological innovation is changing the healthcare industry. Today's episode is a timely discussion on the coronavirus COVID-19 pandemic and technology to encourage handwashing.

Contact Information

Subscribe to our feed in Apple Podcasts, Google Podcasts, Spotify, or your preferred podcast provider. Like what you hear? Leave a review! Not there? Let us know!

We welcome all feedback from our listeners. Please submit questions on any of the topics we discuss or about issues that interest you. You can also recommend topics for future episodes.

• Email us: [email protected]
• Connect with us on LinkedIn: Coker Group Company Page
• Follow us on Twitter: @cokergroup
• Follow us on Instagram: @cokergroup

Episode Synopsis

Jeff Kline is the CEO of HanGenix, a technological solution that promotes hand hygiene compliance for healthcare professionals. Jeff joins the Coker team to discuss the importance of hand hygiene and society's now acute awareness of the importance of handwashing with the COVID-19 pandemic.

Jeff, Jeffery, Andy, and Mark discuss the latest news in the healthcare industry related to digital transformation and the continued importance of a digital focus for healthcare organizations. As technology continues to evolve, now is the time for the healthcare industry to embrace the change and use new technology to improve clinical care.

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HanGenix Website

WHO – Five Moments for Hand Hygiene

List of Current Emergencies from CMS

CDC – What you need to know about COVID-19