Craig got a little summer R&R, meaning a bit longer of a break than usual between podcasts. But we think it'll be worth the wait.

First up is Ken Presti, the stats guru at Avant Analytics. He's out with a new report that takes a deep dive into contact center as a service. Presti uncovered some interesting trends that partners should know before their next customer conversation.

Then we hear from Jon Groves, CEO of Logicalis, the IT service provider. He offers insight into what it's like to become chief executive of a tech company the same month that a pandemic breaks out. He'll also dive into important industry trends impacting our managed service provider friends.

Speaking of MSPs, Channel Futures released our annual MSP 501 list since we last spoke. We'll break it down. And the agenda is starting to take shape for the Channel Partners Conference & Expo in November. We promise a great lineup for the channel's biggest in-person bash in two years.

Finally, we'll tell you what's coming next time in our 100th episode extravaganza.