In this week’s episode, we conclude our two-part interview with ASQ certified Lean Six Sigma Black Belt, Seth Wiesenthal.

External failure costs are incurred to fix problems after the product or service is already in the hands of the customer.

The third in our 4-point Cost of Quality series is part of the cost of poor quality.  Specifically, the cost of internal failure.

Prevention costs are spent to prevent, as the name suggests, or avoid defects in the quality of a product or service.  A defect is a result that does not meet requirements.

Appraisal costs are one of the costs that make up the cost of good quality.  Appraisal costs are costs related to testing and inspection as part of the Quality Control process.

In this full episode of Colocation: We discuss key concepts in Quality plus the much-anticipated first half of my extended interview with American Society for Quality certified Six-Sigma black belt, Seth Wiesenthal.

In the second excerpt from our interview with ASQ certified Six-Sigma black belt Seth Wiesenthal, Seth discusses the importance of seeing processes from end to end and the surprising outcomes when that happens.

In an excerpt from part one of a two-part interview with Seth Wiesenthal, an ASQ-certified Six-Sigma black belt talks about a day in the life of a continuous improvement practitioner.

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Reviewing potential risks and creating response plans is a key part of planning for any project. The four main response strategies are: transfer, mitigate, avoid, and accept.