Rachel Carpenter '01 receives the 2019 Young Alumni Award and then participates in a panel discussion focused on the digital customer experience. In addition to Rachel, Global Head of Insights and Design Strategy at Citi, the panel includes Ricky Joshi '97, Co-Founder and Chief Strategy Officer for Saatva and Ryan Williams '08, Co-Founder and President, Jopwell) and is moderated by Chelsea Clements '05, Website Performance Marketing Manager for Green Growth Brands.