Tech on Toast, The Hospitality Tech Podcast

Combining baking with tech, how does technology transform one of the oldest professions in the world? Nico Gaillot COO Paris baguette UK

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This week Chris talks to Nico Gaillot, Chief Operating Officer at Paris Baguette UK.


Since moving from Northern Brittany in France to the UK, Nico has spent his professional life in Hospitality. Now heading up the UK Paris Baguette roll out, he joins us to chat about his career, the impact of tech on his team and his customers and the future.


Shout outs to Feed it Back, Paytronix and Toast


During the chat we discuss;


  • Nico's background and his journey to Paris Baguette
  • Building a business from scratch in the UK, on the back of 4000 sites worldwide!
  • Learning from South Korea, delivering the best cakes whilst maintaining standards
  • Automating the mundane roles, to ensure that his team spend time with the customers, not with spreadsheets
  • Gaining reviews from his guests through tech which leads to high performance operational gearing
  • Ensuring that when buying tech that integrations are already built, offline doesn't mean his team are & how his last check is always with his peers
  • Scaling an operation built around people and product


    • and much more.....

    The Tech on Toast Podcast is brought to you by⁠⁠ ⁠⁠⁠⁠⁠pointOne EPoS⁠⁠⁠⁠⁠.⁠⁠ ⁠⁠⁠⁠pointOne EPoS⁠⁠⁠⁠ offers the complete Epos system for your hospitality business, from mobile order and pay and self-serve kiosks to restaurant and kitchen management, pointOne has the solution. Head over to their website today to find out more and get in touch with their experienced team.


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    Tech on Toast, The Hospitality Tech PodcastBy Chris Fletcher

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