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Combining Tech and Human Touch in Hospitality w/ Chris Morton | S02EP15
In this episode of The Hospitality Edge podcast, we're with Chris, the CEO of The Coastal Concierge. We delve into the transformative role of personalized guest experiences in the hospitality industry and how virtual concierge services are bridging the gap between traditional hospitality and modern service expectations.
Chris shares his insights on building meaningful connections with guests, leveraging technology, and the importance of local partnerships in enhancing overall guest satisfaction. Tune in to discover how to elevate your guest experience and boost your property's appeal!
What You'll Learn:
The significance of creating personalized guest experiences in short-term rentals.
How virtual concierge services can complement traditional hospitality operations.
Strategies for building strong relationships with guests before, during, and after their stay.
The balance between technology and human interaction in delivering exceptional service.
Best practices for vetting local partners to enhance guest offerings.
Real-life examples of unique guest requests that have led to unforgettable experiences.
Insights into the future of guest services and evolving trends in the hospitality industry.
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By Sebastian Muñoz
5
22 ratings
In this episode of The Hospitality Edge podcast, we're with Chris, the CEO of The Coastal Concierge. We delve into the transformative role of personalized guest experiences in the hospitality industry and how virtual concierge services are bridging the gap between traditional hospitality and modern service expectations.
Chris shares his insights on building meaningful connections with guests, leveraging technology, and the importance of local partnerships in enhancing overall guest satisfaction. Tune in to discover how to elevate your guest experience and boost your property's appeal!
What You'll Learn:
The significance of creating personalized guest experiences in short-term rentals.
How virtual concierge services can complement traditional hospitality operations.
Strategies for building strong relationships with guests before, during, and after their stay.
The balance between technology and human interaction in delivering exceptional service.
Best practices for vetting local partners to enhance guest offerings.
Real-life examples of unique guest requests that have led to unforgettable experiences.
Insights into the future of guest services and evolving trends in the hospitality industry.