Command Control Power: Apple Tech Support & Business Talk

Topics:

-Joe cracks one open to start the show

-Jerry & Joe discuss business at the start of the new year

-As a follow up to Joe’s recent client security issues, they talk about various pieces of advice that clients may or may not follow

-As things change, it does create work for our consultancies

-With Catalina, Migration Assistant has proven challenging as it can misreport successful migrations

-As Joe goes deeper into some Catalina war stories, Mail data loss becomes a bit of a nightmare

-The battle rages on over upgrading early and challenges persist

-Joe & Jerry take a stroll down memory lane in Mac history

-Joe reveals that Tim Nyberg, of The Mac Guys+ & patron of the show sent him a Macintosh SE30 to add to his Mac Museum

-Jerry has rave reviews about a product called Turbo Boot Switcher, recommended by Marco Arment.  He says it has done wonders to improve battery life on his MacBook Pro: https://www.rugarciap.com/turbo-boost-switcher-for-os-x/

-Mac Updater will scan your system to tell you which apps need updating: http://www.corecode.io

-As Jerry keeps the recommendations rolling, he talks about some great apps from Patrick Wardle, including knockknock & lulu: https://objective-see.com

-Jerry’s latest peeve is when clients respond with “no worries”

Topics:

-The boys are back in town (spread the word)

-Joe gives Jerry credit for an old Time Machine reference to turn off low priority throttle for a speedy backup  http://osxdaily.com/2016/04/17/speed-up-time-machine-by-removing-low-process-priority-throttling/

-Joe has two clients in a short span that were victims of “hacking”

-In one instance, an Apple ID was stolen. In another, a transfer of 20k was almost completed by an evil doer 

-The common factor between the two was the user’s cellular number

-With SIM hijacking, an attacker can port your SIM to a new device or even to switch carriers

-Jack Dorsey (CEO of Twitter) was a victim of SIM hijacking https://www.nytimes.com/2019/09/05/technology/sim-swap-jack-dorsey-hack.html

-The crew laments over all of these security concerns that surround us, and are astonished that people still don’t get it

-Joe’s other client, lost access to their business phone number. His carrier first required a police report 

-Joe has a theory that these events were planned during Apple’s holiday shutdown, since resources are thin 

-An incredibly important recommendation is to create a PIN for your cellular carrier as another layer of protection 

-Another tip is to not use your cellular phone as your two factor authentication. Rather use an Authenticator app o Google voice number.

-Samsung Pass’ presentation included icons from that were complete rip offs of Face ID & Touch ID https://www.businessinsider.com/samsung-copied-apple-face-id-touch-id-icon-ces-keynote-2020-1

Topics:

-Armin Briegel from Scripting OS X https://scriptingosx.com joins us on Command Control Power!

-Armin is promoting his new book called “Moving to zsh”

-He recently presented at MacSysAdmin https://www.macsysadmin.se in Gothenburg, Sweden You can find Armin’s and other presentation videos here: https://scriptingosx.com/2019/10/macsysadmin-session-videos/

-Armin’s career goes from Germany, to the United States and currently in The Netherlands.  During his career he had the opportunity to work for Apple.

-Before moving back to Europe, Armin was training his replacement when he was asked about books available to learn topics for the Mac.  This was one of the inspirations for writing his first book.

-Before “Moving to zsh, Armin wrote three other books: Packaging for Apple Administrators: https://scriptingosx.com/packaging-for-apple-administrators/ -PropertyLists, Preferences and Profiles for Apple Administrators: https://scriptingosx.com/pr3-for-apple-administrators/ -macOS Installation: https://scriptingosx.com/macos-installation-for-apple-administrators/

-Upgrading a Mac to Catalina, 10.15 will result in your default shell remaining at bash

-If you create a new user, clean install the OS, or purchase a new computer, your default shell will be Z Shell

-Questions come up related to current commands and scripts and how they are affected by the change

-Sam lets it slip that he is now running Catalina on his production computer

-He discusses an issue with Reminders in Catalina and Joe talks of the Apple Mail data loss issues

-Sam asks Armin if we will see Erase All Contents and Settings in Catalina since we now have separate APFS containers for the OS & data, similar to iOS

-User enrollment is another new feature that is fascinating for features like enterprise wipe

-Erase & Install is a custom app that Armin wrote (https://bitbucket.org/prowarehouse-nl/erase-install/), which gives the user a user interface that leverages startosinstall to wipe a computer.  In Europe, with GDPR, this provided a confirmation for a user that a business computer was wiped of personal data.

-Sign up for the Scripting OS X newsletter here: https://tinyletter.com/scriptingosx

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.