CommioCast

Listen in to this interesting CommioCast for more about Rich Communication Services and its advantages for business messaging compared to traditional SMS and MMS. The hosts elaborate on ten key benefits of RCS, including rich media capabilities, enhanced branding, interactive features, and improved security. While SMS and MMS still add great value, RCS is the future of business communication, offering a more engaging and effective way for brands to connect with their audience.

Learn more about Commio at commio.com.

This CommioCast episode highlights the significant negative impact of spam and fraudulent calls on customer trust and engagement. The deluge of unwanted calls has led consumers to distrust unknown numbers, making it increasingly difficult for legitimate businesses to reach their customers. Numeracle statistics emphasize the importance of accurate and verified caller ID. Commio's SignatureCalling™, based on Branded Calling ID™ technology and leveraging the STIR/SHAKEN framework, is presented as a solution to restore trust, protect businesses from impersonation, and improve call answer rates by providing a reliable way for consumers to identify legitimate calls.

Learn more about Commio at commio.com.

In this episode of the CommioCast, we highlight the significant problem of growing distrust in phone calls due to rampant spam and illegal spoofing, leading individuals to ignore even legitimate outreach. To combat this issue, Commio offers Branded Calling ID (BCID™), a secure technology that verifies caller identity and displays brand information like name, logo, and call reason. This innovative approach aims to restore trust in phone calls, protect businesses from impersonation, and increase call engagement by assuring consumers of a call's legitimacy. The development of BCID™, in collaboration with industry groups, utilizes a secure framework to deliver verified and spoof-resistant calls, ultimately benefiting both businesses and consumers by fostering more trusted communication. This enhanced caller ID is intended to re-establish the phone call as a reliable communication channel.

Learn more about Commio at commio.com.

In this episode of the CommioCast, we cover the significant challenges facing modern contact centers, particularly those in large industries like airlines and insurance. The primary difficulties include managing communication across numerous channels, meeting rising customer expectations for speed and personalization, and navigating workforce dynamics alongside AI integration. 

The good news? We share the considerable opportunities arising from advancements in AI, predictive analytics, voice and text optimization, unified omnichannel platforms, and proactive engagement tools. 

Specifically, you'll learn about new solutions in AI-powered routing and coaching, enhanced voice quality, faster messaging systems, intuitive dashboards, and scalable cloud infrastructure. Ultimately, the goal is to create a seamless and delightful customer experience by leveraging technological innovations to overcome current complexities.

Learn more about Commio at commio.com.

Business text messaging is a crucial tool for customer engagement, and strategies surrounding application-to-person (A2P) messaging are evolving. This episode from Commio highlights significant shifts in A2P 10-digit long code (10DLC) messaging in 2024, including mandatory registration with The Campaign Registry (TCR) to curb spam. Failure to register led to increased fees, delivery issues, and stricter compliance requirements. Looking ahead to the rest of 2025, registration is now mandatory, and businesses are advised to become Campaign Service Providers (CSPs) for greater control and transparency, stay informed on compliance, and diversify messaging providers for reliability. Ultimately, embracing proactive adaptation and partnering with knowledgeable API providers is essential for effective and compliant business text messaging through 10DLC, which offers benefits like faster setup and lower costs.

Learn more about Commio at commio.com.

This episode of the CommioCast explores the enduring value of SMS short codes for businesses in 2025 despite newer messaging options. The speakers say that short codes offer superior throughput and reliability for critical communications like alerts and authentication. Additionally, their ease of memorization and the established trust associated with them remain significant advantages. While acknowledging higher costs and longer registration times are downsides, the episode emphasizes short codes' role in a cleaner, registered messaging ecosystem.

Need a new shortcode or looking for better throughput of your existing campaigns? Commio is here to help! 

Learn more about Commio at commio.com.

Customers today expect immediate and consistent support across all communication channels. To meet these rising expectations, businesses are turning to omnichannel contact centers, which integrate various channels like phone, email, and social media into a unified platform. 

While omnichannel offers a wider range of options, optichannel seeks to optimize the customer experience by using AI and machine learning to direct customers to the most effective channel for their specific needs. 

Optichannel leverages technologies like RCS Business Messaging experiences, branded calling, conversational AI, sentiment analysis, and predictive analytics to anticipate customer needs and provide personalized support. 

By analyzing customer data, optichannel contact centers aim to streamline interactions, improve satisfaction, and drive business growth by focusing on the "right" channels rather than simply offering more channels. 

Commio offers solutions to help build such optichannel solutions. Learn more! 

Learn more about Commio at commio.com.

Branded calling, what is it, and how does it work? The goal is to use it to restore trust in cloud communications by verifying caller identity and preventing fraudulent spoofing. This technology, utilizing Numeracle’s Verified Identity framework, cryptographically protects calls and ensures universal reach across major U.S. carriers. The result? Increase answer rates, reduce fraud losses, and enhance the customer experience by providing recognizable and trusted call information, like a verified name, logo, and reason for calling. Examples given highlight applications such as banks verifying transactions and airlines providing flight updates. Commio aims to empower businesses with tools to transform customer communications, while Numeracle focuses on Entity Identity Management to deliver secure and verified communications.

Learn more about Commio at commio.com.

Commio, the uniquely customizable communications API platform that makes it easy to deliver integrated voice and messaging conversations, and Numeracle™ Inc. (“Numeracle”), the pioneer of Verified Identity and Entity Identity Management™ for communications, have announced a new partnership to deliver branded calling for Commio’s enterprise customers. 

Both Numeracle and Commio are Authorized Partners in the Branded Calling ID (BCID™) ecosystem, an industry-led, standards-based initiative that focuses on delivering secure, trusted caller identification for businesses and their customers. Through the partnership, Numeracle will fulfill the BCID ecosystem’s Onboarding and Vetting functions, delivered through its Secure Verified Identity Presentation (sVIP) solution, while Commio fulfills the role of the Originating Service Provider. 

This collaboration empowers enterprises using Commio’s voice network and its 10M+ phone numbers to deliver verified caller information to every wireless U.S. carrier in a single solution for the first time (subject to terminating carrier participation through 2025). 

Commio SignatureCalling™ delivers a visual logo powered by Rich Call Data (RCD) plus presents brand contact information with every branded call, ensuring transparent communication while reducing fraud, combating spoofing, and restoring consumer trust in voice calls. 

“We’re excited to partner with Numeracle to verify and brand calls to all U.S. mobile carriers in a single solution in 2025,” said Michael Tindall, Co-Founder & CTO, Commio. “The value to enterprises cannot be overstated. The ability to literally put your brand into customers’ hands with a verified level of trust will lead to higher answer rates, conversions, and ultimately revenue.”

“Trust in communications starts with identity—without it, businesses and consumers remain vulnerable to fraud and spoofed calls,” said Rebekah Johnson, Founder & CEO of Numeracle. “From the start, Numeracle has led the charge in building the BCID ecosystem, advocating for a secure, open framework for verified identity. This partnership with Commio gives enterprise customers direct access to this technology today, empowering them to take control of how their identity is displayed while protecting consumers. Together, we’re not just restoring trust in voice calls—we’re setting a new standard for the future.” 

Learn more about Commio at commio.com.

By now, almost everyone knows Rich Communication Services (RCS) business campaigns are coming soon, and the buzz is that it will be Faaabulous, with all sorts of new features and functions, and…whoa—slow down!

Yes, RCS is all that (you can literally power an app experience in messaging) and *might* even be the biggest update to communications since SMS and VoIP, but there are still some management issues and other kinks to work out.

More than that, though, RCS in a perfect world still won’t replace SMS or MMS. Wondering where RCS will fit into your communications arsenal? 

Join nativeMsg Co-founder and President Michael Lamb plus Commio Marketing Director Tim McLain as they compare the various types of text messaging, including:

• Messaging features and capabilities (hint: not everything requires an app or even an image)
• Delivery systems—carriers, providers, and phones, oh my!
• Usage scenarios: which version to use when and where (location, location, location)
• TCPA and the approval processes
• What about OTT apps like WhatsApp and Facebook Messenger?

There are lots of great minds working out those RCA kinks; it will be here before you know it. Will you be ready?

Learn more about Commio at commio.com.