Common Ground

In this episode, Veronica talks to Raven Cruz Loaiza, the Mediation Response Coordinator for the newly developed Mediation Response Unit (MRU) at the Dayton Mediation Center located in Dayton, Ohio.  Listen to this episode to learn about how this innovative program provides mediation in order to work on improving community police relations.

 

About the Dayton Mediation Response Unit:

 

"We are a City of Dayton program under the umbrella of the Dayton Mediation Center and are an alternative response team that responds to low emergent 911 calls within the City of Dayton. Our program was formulated after the police reform talks began in 2020 and the working groups identified recommendations for the community of Dayton. We are a team of five trained responders with a wealth of experience and certification in areas such as crisis response, de-escalation, conflict resolution and community development and relationship building."

 

Dayton Mediation Response Unit Website

 

About Raven Cruz Loaiza:

 

Raven is the Mediation Response Coordinator for the newly developed Mediation Response Unit (MRU) at the Dayton Mediation Center located in Dayton, Ohio. The MRU derived from the City of Dayton’s police reform initiatives and is in place to provide the community of Dayton with on scene alternate response options for non-violent incidences that arise.

 

Raven has two decades of experience working in law enforcement, children’s services, juvenile probation and victim services.

 

Raven is a Licensed Social Worker who holds a Master’s Degree in Social Work from the University of Louisville as well as a Bachelor Degree in Social Work and a Bachelor in Criminal Justice from Wright State University. Raven is also a Registered Advocate in the State of Ohio.

As a mediator, are you curious about other fields that use conflict resolution skills? Are you looking for a field that combines a systemic approach with conflict resolution skills? In this episode, Chuck Doran--experienced mediator, ombuds and Executive Director of MWI--provides an introduction to the ombuds role.  Questions answered in this episode include:

Links mentioned in the show:

 

International Ombuds Association FAQ Section

Chuck's article: Mediator as Ombuds

A Practical Guide to Organizational Ombuds: How They Help People and Organizations by Chuck Howard

MWI Website

Connect with Chuck Doran on LinkedIn

The LinkedIn Group – Outsourced Ombuds Network can be found at https://www.linkedin.com/groups/14059472/

The Ombuds Blog

 

About Chuck:

Chuck Doran is an experienced mediator and ombuds specializing in the resolution of employment, franchise and other commercial disputes. A mediator since 1992, he is a member of the CPR Dispute Resolution Panel of Distinguished Neutrals and has provided mediation and other ADR services to a variety of clients including AT&T, Bose, BMW of North America, Coca-Cola, CVS Health, General Motors, Oxfam America, the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), and the USPS REDRESS I and REDRESS II Mediation Panels. Chuck is a Certified Organizational Ombuds Practitioner (CO-OP) and a member of the International Ombudsman Association who completed ombuds training with the IOA in 1995. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation at Harvard Law School. In 1994, Chuck founded MWI, a nationally recognized dispute resolution service and training organization based in Boston, MA that provides individual and corporate clients with mediation services, negotiation consulting and training, and mediation training. Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. He is a member of the Massachusetts Bar Association's Dispute Resolution Advisory Group and is a past president of the Association for Conflict Resolution, New England Chapter. He is also a Distinguished Fellow with the International Academy of Mediators (IAM) and a past president of IAM's Board of Governors.

Have you ever thought about applying design principles to the delivery of your mediation services? In this episode, Veronica talks with guest Darin Thompson all about various design principles and how they can be applied to dispute resolution processes.  Darin is Legal Counsel with the Ministry of Attorney General in British Columbia, Canada, and he has helped to initiate several justice system innovation projects including the British Columbia Civil Resolution Tribunal.  Episode highlights include:

 

 

Links mentioned in the show:

 

Darin's website: http://darinthompson.ca/

Civil Resolution Tribunal blog: https://civilresolutionbc.ca/blog/

Chances are, one reason you got into mediation was to make a difference.  Have you ever thought about getting into special education mediation?  In this episode, Ashley Rosenthal--special education mediator, IEP facilitator, and alternative dispute resolution consultant--provides an overview of early dispute resolution in special education.  Episode highlights include:

Connect with Ashley/Link to Resource Mentioned in the Show: 

As a mediator, chances are you are familiar with EQ and IQ, but do you know about CONFLICT-IQ™?  In this episode, Yvette Durazo--the founder of Unitive Consulting and author of CONFLICT INTELLIGENCE QUOTIENT "CONFLICT-IQ™"; The Missing Piece to Turbocharge Conscious Leaders' and Organizations' Emotional Intelligence--discusses the "what", "how" and "why" of CONFLICT-IQ™ for mediators.  Episode highlights include:

Links to resources mentioned in the show:

 

Yvette's website: https://www.unitiveconsulting.com/

Yvette's book: https://www.conflictintelligentbook.com/Bookinfoandmastercourse

It is no secret that mediators work with parties when they are in the midst of difficult times.  As a mediator, are you aware of how the brain responds in a crisis?  Or have you ever wondered why it seems your mediation parties are not behaving 'rationally'?  In this episode, Lucia Kanter St. Amour--attorney, author, international negotiation lecturer & mediator, with specific training in behavioral science--provides a basic overview of behavioral science principles relevant to mediators and provides takeaways for how mediators can help keep parties on a productive path in mediation.  Episode highlights include:

Links to resources mentioned in the episode:

 

Lucia's website: https://www.pactumfactum.com/

Lucia's podcast: https://pactumfactum.substack.com/

In this episode, Teresa Harlow--author, speaker, and collaboration coach--discusses the importance of mindset when moving from "combative to collaborative".  Listen to this episode to learn: the "Lessons from Mom" that mediators can use to help parties prepare for a productive mediation, Teresa's four-step process to move from "combative to collaborative", and Teresa's personal experience in applying her principles with her co-parent.

 

Links mentioned in the show: 

Teresa's website: https://teresaharlow.com/

Teresa's books: https://teresaharlow.com/books/

In this episode, Stephanie Hanna---attorney, mediator, professional development coach (founder of The Other 85), and co-host of the Capture Your Confidence podcast--discusses the following:

 

- Where 85% of career success comes from (hint:  chances are it is not something you learned in school!)

- How you can develop the skill of confidence

- The mindset you need to have to be good at networking and relationship building

- How storytelling and building your "whisper brand" impact your career success

 

Links mentioned in the show:

 

The Other 85 website: https://theother85.net/

Stephanie's podcast, "Capture Your Confidence": https://theother85.net/podcast/

In this episode, Cinnie Noble--founder of CINERGY® Coaching--discusses conflict management coaching.  Episode highlights include:

 

- An overview of the one-on-one process of conflict management coaching

- When and how conflict management coaching can be used

- The importance of distinguishing between the skills and competencies required for conflict management coaching versus mediation

-  An introduction to The CINERGY® model of conflict management coaching

-  A brief discussion of "the (not so) merry-go-round of conflict"