Tenacity’s experience indicates that our ability to be highly effective in serving our clients is always enhanced the more FreshEyes® Reviews and PostMortem Audits we are able to conduct on their behalf. These interviews give us deep insight into our client’s systemic strengths and weaknesses. As the voice of the customer, we can provide valuable feedback as to how they are performing in an individual account, or where they faltered in having been terminated. Often our client’s targeted responses to this data has saved clients that otherwise would have been lost.