In this powerful episode, Lori is joined by telecommunicator Jessica Lindley. Jessica tells her story of overcoming perceptions and facing the realities of being a 9-1-1 dispatcher with a disability. They discuss the importance of simple accommodations that can be made to include those with disabilities in the field. Don't miss this episode!

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As a Senior Telecommunicator at Danville Fire Department, Steve is certified in VCIN, EMD, EFD, and EPD, and also serves as a Communications Training Officer. 
Before joining Danville Fire Department, he had a 20-year plus career in the North Carolina Department of Public Safety. He also has a background in firefighting and emergency medical services, having volunteered as a firefighter and worked as an EMT and ER tech. Steve is passionate about public education and outreach, having presented at several conferences on topics related to 911 communications, gang prevention, and social media management. He is also a graphic designer and a member of the VA APCO Training Committee and the VA NENA Legislative Committee.

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In this episode, the focus is on the significance of incorporating training enhancements throughout all stages of your initial and ongoing instruction. Our host and guest will delve into the importance of recognizing various learning styles and using creativity to guarantee the effectiveness of your training program. They will discuss numerous strategies that can help you achieve your instructional objectives while ensuring that your training goals are accomplished. Understanding the value of training and ensuring mastery is a beneficial outcome for both your trainees, trainers, and the overall organization.

Joining us today is retired LVMPD dispatcher, Kim Govea, a remarkable dispatcher, trainer, and a dear friend. Her story is truly inspiring, and she has made a meaningful impact in the lives of many.

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In this powerful episode, and even more powerful topic, Lori is joined by Cassie Sexton. Cassie has  an extensive background in Law Enforcement, with the majority of her career dedicated to serving in the 9-1-1 Center. Presently, she holds the position of a Customer Success Executive at Mindbase, where her primary focus revolves around proactive wellness initiatives and resource provision for first responders through technological means. Cassie's desire for assisting first responders is deeply rooted in her personal journey of healing from Post-Traumatic Stress (PTS) through wellness practices, meditation, and recovery. Notably, she actively contributes and is a member of the North Carolina NENA Wellness Team, holds a position on the APCO International Health and Wellness Committee, as well as the National NENA Wellness Committee. 

Cassie is also an instructor with the private company “21 CLETS” and instructs for other institutions in a variety of courses for dispatchers and civilians, emphasizing in wellness and burnout for line-level dispatchers, those in supervisory roles, Communication Training Officers (CTO), Crisis Intervention Training (CIT), and Peer Support Teams.

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In this really exciting episode, Lori is joined by Erika Lakey, co-founder of "Those 911 Girls", an organization with a vision to help others succeed by providing support and industry resources, all in one place. They know the value of “Find Your Tribe” and the 911 industry has many! They realize that most people in the 911 industry have similar challenges and goals so decided to put together a site to provide a resource hub for helpful links.

Lori and Erika talk about the importance of training in 911 and the role it plays in your professional and personal life.

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The role and importance of QA in 9-1-1 is today's topic with Lori and Samantha. From her time with Cobb County Communications to her current role as a traveling ECC Professional/QA/Trainer, Samantha offers some great insight and experience into the most crucial aspects of Quality Assurance.

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A not to be missed episode. Lori is joined by Tina DeCola,  an Instructor for the Denise Amber Lee Foundation and Communications Supervisor for Las Vegas Fire and Rescue.  Tina and Lori underscore the significance of peer support and training for peer supporters within the 911 dispatcher community. Together they highlight how empathy from shared experiences is vital,  and training ensures peer supporters can offer effective and safe support. 

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Most dispatchers receive some type of floor training, hopefully receiving instruction from a Communications Training Officer.  However, the role of a CTO varies across the US.  A CTO makes such an impact on a new employee that this role is an essential part of not only the initial training, but in retaining great dispatchers who will contribute to the success of your team for many years to come.  In this episode, Lori is joined by Kris Nichols, a CTO with New River Valley 9-1-1 Authority and has seriously been making an impact when it comes to promoting the professionalism and training necessary of our CTO.

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This week, Lori is joined by Halcyon Frank, the Director of Training & Development for The Denise Amber Lee Foundation. Lori and Halcyon discuss all things training, including opportunities for continuous learning and quick, micro-lessons.

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In this inaugural episode of the Comms Coach, Lori is joined by Wendy Lotman, the Fire Communications Chief at the City of Las Vegas, NV.

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