This episode of EMS One Stop is sponsored by Blink; the mobile app helping EMS providers to better communicate with their field staff. Learn more about how Blink's two-way communications features are helping to reduce first responder turnover at www.joinblink.com.

Communicating is the subject of this edition of the EMS One-Stop podcast. Host Rob Lawrence welcomes UK-based George Monk, from Blink, and Ron Quaranto, a board member of the American Ambulance Association and co-chair of the AAA Workforce Board.

Quaranto is executive vice president for operations of Cataldo Ambulance, based in Boston. 

Cataldo is the largest 911 provider in Massachusetts, and the discussion focuses on the challenges of leading a large organization in the pandemic including retention and recruiting, vaccines and mandates, and – above all – communicating with the workforce, in Cataldo’s case, now spread across 20 deployment areas.