How others perceive us in person and via social media can impact our careers and social standing. But we can build the reputation we want through conscious communication. On this podcast episode, strategic communication lecturers Matt Abrahams and Allison Kluger share techniques on effectively improving and managing your reputation. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

2. Communicating Our Multiple Selves: How to Effectively Manage Your Reputation

Join Matt Abrahams, a lecturer of Strategic Communication at Stanford Graduate School of Business, as he sits down with experts in the field to discuss real-world challenges.  How do I send my message clearly when put on the spot? How do I write emails to get my point across? How can I easily convey complex information? How do I manage my reputation?&nbsp;Whether you’re giving a toast or presenting in a meeting, communication is critical to success in business and in life. Think Fast, Talk Smart provides the tools, techniques, and best practices to help you communicate more effectively. 


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Whether we realize it or not, we negotiate everyday. But when we approach these situations as a win-or-lose battle, we’re already showing resistance, and setting ourselves up for difficulty. But what if you reframed the whole idea, to think of a negotiation not as a fight, but as a problem-solving exercise involving emotions? In this episode of Think Fast, Talk Smart, Matt Abrahams speaks with Stanford GSB Professor Emeritus Margaret Neale about what she has learned in her decades of researching negotiation and the steps that lead to more collaborative problem-solving.  Listen as Neale shares tips on how to approach negotiations with intention, and what strategies can help us more easily communicate our wants and needs. She is the coauthor of Getting (More of) What You Want: How the Secrets of Economics and Psychology Can Help You Negotiate Anything, in Business and in Life. 
 Episode Reference Links:Stanford Profile: Margaret Ann Neale Maggie’s Book: Getting (More of) What You WantOriginal Episode: Ep.15 The Art of Negotiation: How to Get More of What You Want Website / YouTube 
 Connect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter
 Chapters: (00:00:00) Introduction Host Matt Abrahams introduces guest Maggie Neale, the Adams Distinguished Professor of Management Emerita at Stanford GSB (00:01:22) Definition of Negotiation Negotiation as collaborative problem-solving, emphasizing mutual benefit over adversarial tactics (00:04:28) Planning and Preparation Strategies for preparing for negotiations, including understanding alternatives and setting a reservation price. (00:08:41) Structuring Negotiation Messages Structuring negotiation messages, including the concept of chunking multiple issues together. (00:10:17) Role of Emotion in Negotiation  How different emotions influence thinking and the importance of managing emotions in negotiation. (00:11:31) Best Communication Advice Maggie shares her best communication advice, a communicator she admires, and ingredients for successful communication. (00:14:34) Conclusion 
 Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business and hosted by Matt Abrahams. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

145. Best of: The Art of Negotiation, How to Get More of What You Want

Many of us would rank getting along with colleagues as an important aspect of work, but, as Amy Gallo explains, relationships devoid of disagreement can actually be less productive.  “While our natural human instinct is to avoid conflict, I believe that conflicts are not only an inevitable part of interacting with other humans, but they're a necessary part.” Gallo is a workplace expert, host of HBR’s Women at Work podcast, and the author of Getting Along: How to Work With Anyone. Across her work, Gallo touts that the key to transforming conflicts into something productive is to understand its root cause and learn how to reframe them.  “Even at the base of those unhealthy conflicts or those unproductive conflicts is something that needs to be resolved,” she says.  In her conversation with host and strategic communications lecturer Matt Abrahams, Gallo provides useful frameworks and new concepts on how we can approach conflicts at work.   
 Episode Reference Links:Amy Gallo: Website Amy Gallo’s Books: Website Amy Gallo’s Podcast: Women at WorkEp.132 Lean Into Failure: How to Make Mistakes That Work Website / YouTube
 Connect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter
 Chapters: (00:00:00) Introduction Matt Abrahams introduces guest Amy Gallo, a workplace expert on communication and conflict. (00:01:00) The Role of Conflict in the Workplace The benefits of conflict in professional settings and why not having enough conflict can be detrimental. (00:02:26) Facilitating Effective Conflict Strategies for creating productive conflict and the importance of normalizing conflict. (00:04:45) Frameworks for Navigating Unhealthy Conflict Detailed framework for addressing and transforming unhealthy conflicts into productive discussions. (00:11:56) The Power of Workplace Friendships How workplace friendships can enhance job performance and personal satisfaction. (00:14:01) Balancing Friendships and Professional Boundaries Advice on maintaining effective relationships without compromising professional integrity or favoritism. (00:16:53) The Final Three Questions Amy shares a conflict she handled effectively, a communicator she admires, and her recipe for successful communication. (00:20:01) Conclusion 
 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

144. Communicating Through Conflict: How to Get Along with Anyone

In choosing who to date, what job to pursue, or how to invest our money, most people are just looking for a reason to move forward. But according to Professor Ilya Strebulaev, we should be looking for something else: a reason to bail. "The smartest venture capitalists ask a very different question from what most of us ask," says Strebulaev. Instead of asking “‘Why should we invest?’, venture capitalists approach every new opportunity with [the] question: Why should we not proceed?” This contrarian mindset is at the heart of Strebulaev's new book The Venture Mindset, which reveals how the strategies of top VCs can help anyone make sharper decisions.  In this episode of Think Fast, Talk Smart, Strebulaev joins host Matt Abrahams to discuss how the venture mindset can help anyone — investor or not — weigh alternatives, make decisions, and move forward without looking back. 
 Episode Reference Links:Ilya Stebilaev: Website Stanford Profile: WebsiteIlya’s Book: The Venture Mindset Venture Capital InitiativeArticle Ilya & Alex Dang wrote: 3 Things VCs Do That Can Help You Land Your Dream Job After Getting Laid Off Ilya’s co-teacher for his Venture Capital class: Brian Jacobs Ep.41 Speak Like a Founder: How Successful Entrepreneurs Communicate to Their Teams YouTube / Website Ep.56 Lean Messaging: How Simple Messages Really Stick YouTube / Website
 Connect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter
 Chapters: (00:00:00) Introduction Host Matt Abrahams introduces guest Ilya Strebulaev, founder of the GSB's Venture Capital Initiative and professor at Stanford Graduate School of Business. (00:00:53) The Venture Mindset Insights into the venture mindset as a new mental model for making smarter, quicker decisions. (00:02:22) Embracing Failure How venture capitalists embrace and learn from failure to achieve success. (00:05:21) Decision-Making in Venture Capital A unique approach to decision making based on what successful venture capitalists do. (00:07:34) Applying Venture Principles in Personal and Professional Life Venture mindset principles that can help individuals in job transitions and personal growth. (00:10:05) Lessons from Teaching Venture Capital Ilya outlines key takeaways he hopes his students learn from his class, including thinking differently and networking effectively. (00:13:25) Passionate Communication Using descriptive language to engage others, including mixing familiar terms with unique ones to enhance communication about passions (00:15:29) The Final Three Questions Ilya shares how he has grown from writing his book, a communicator he admires, and three ingredients for successful communication. (00:18:59) Conclusion 
 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

143. Adopting a VC Mindset: How to Achieve More by Thinking, and Communicating, Like a Venture Capitalist

A special live edition from the Me2We event at Stanford, where strategic communications expert and podcast host Matt Abrahams joins four distinguished faculty members from Stanford Graduate School of Business:Michelle Gelfand explores the dynamics of cross-cultural organizational behavior.Brian Lowery discusses the societal implications of racial perceptions.Deborah Gruenfeld reveals insights into power dynamics and personal presence.Zakary Tormala delves into the nuances of persuasive language.
 Episode Reference Links:Michelle Gelfand: WebsiteMichelle Gelfand Stanford Profile: Website Michelle Gelfand’s Book: Rule Makers, Rule Breakers: How Tight and Loose Cultures Wire Our World Michelle Gelfand's Tight-Loose QuizBrian Lowery: Website Brian Lowery’s Stanford Profile: Website Brian Lowery’s Book: Selfless: The Social Creation of "You" Brian Lowery’s Podcast: Know What You See Deborah Gruenfeld’s Stanford Profile: Website Deborah Gruenfeld’s Book: Acting With Power: Why We Are More Powerful Than We Believe Zak Tormala’s Stanford Profile: Website Ep.67 What is Normal? How Culture Affects Communication Styles YouTube / Website Ep.84 Quick Thinks: How Others Define Us YouTube / Website Ep.11 The Science of Influence: How to Persuade Others and Hold Their Attention YouTube / Website Ep.12 It’s Not What You Say It’s How You Say It: How to Communicate Power Youtube / Website
 Connect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter
 Chapters: (00:00:00) Introduction Producer Jenny Luna and host Matt Abrahams introduce a live episode featuring four Stanford GSB faculty members. (00:01:40) Navigating Conflicts and Negotiations in Diverse Settings Michelle Gelfand discusses managing conflicts and negotiations in broader societal and cultural contexts. (00:04:51) Understanding and Managing Diversity Brian Lowery introduces the Stanford Institute on Race and outlines strategies for leaders to foster inclusivity and manage diverse workforces. (00:07:57) Dynamics of Power and Influence Deborah Gruenfeld shares the implications of power dynamics and how they shift from virtual to in-person interactions. (00:14:04) Persuasion and Effective Communication Zakary Tormala gives insight into the use of pronouns in persuasive communication and the impact of language in shaping audience engagement. (00:18:44) Acting with Power in Interactions Deborah Gruenfeld discusses her ongoing research on how power dynamics influence investor decisions in startup teams. (00:20:47) The Pursuit of Meaningfulness Brian Lowery talks about his current focus on what makes life meaningful. (00:24:14) Cultural Tightness and Looseness Michelle Gelfand explains her research on how cultures manage norms and rules, and the concept of "tight" and "loose" cultures. (00:28:52) Persuasive Communication Zakary Tormala shares insights from his latest research on framing effects in communication. (00:32:13) Participant Reflections A Stanford LEAD participant shares experiences from Brian Lowery's class, emphasizing the importance of perspective-taking and trust in leadership. (00:33:15) Conclusion 
 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

142. Power and Persuasion: Live Insights from Stanford Experts

So you want to lead your team toward innovation. Does that require that you know where you’re going? Not according to Linda Hill. Hill is a professor of business administration at Harvard Business School whose research focuses on leadership and how organizations achieve innovation. When it comes to generating breakthrough ideas, Hill says it’s less about a creative vision and more about stepping into the unknown. “Innovation [is] not about an individual coming up with a new idea,” she says. “Instead, innovation is the result of the collaboration of people with diverse expertise and diverse perspectives coming together, being able to collaborate, being able to experiment together and learn.” In this episode of Think Fast, Talk Smart, Hill and host Matt Abrahams discuss how leaders can foster cultures and environments where innovation thrives — where teams use communication and collaboration to “co-create the future.” 
 Episode Reference Links:Harvard Business School Profile: Website Linda's books: Collective Genius: The Art and Practice of Leading Innovation Being the Boss, with a New Preface: The 3 Imperatives for Becoming a Great Leader Becoming a Manager: How New Managers Master the Challenges of Leadership Linda’s article on the value of collaboration & conflict: Collective Genius Communicator Linda admires: Vineet Nayar + Employees First, Customers Second 
 Connect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter
 Chapters: (00:00:00) Introduction Host Matt Abrahams introduces guest Linda Hill, an expert in leadership development and innovation from Harvard Business School. (00:01:10) Leading for Innovation vs. Leading for Change Fundamental differences between leading for innovation and for change, and the unique challenges required for innovation. (00:02:53) Creating a Culture of Innovation The essential components of a culture that promotes innovation, with focus on communication and collaboration. (00:06:21) The Role of Shared Values and Purpose in Innovation Shared values, and the distinction between vision and purpose within innovative organizations. (00:09:43) Communication's Impact on Innovation How effective communication facilitates innovation, including strategies for engaging diverse teams and the significance of storytelling. (00:14:30) Conflict and Creativity in Collaborative Environments The value of conflict in innovation, and how managing disagreements and diverse viewpoints can lead to more creative solutions. (00:16:06) The Final Three Questions Linda Hill shares practices to foster collaboration with others, a communicator she admires, and her ingredients for successful communication. (00:19:54) Conclusion 
 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

2. Communicating Our Multiple Selves: How to Effectively Manage Your Reputation

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