We're chatting all forms of client communication / account management this week, how to get better at it and make it less awkward — even enjoyable — for everyone involved.

Links Mentioned

• Reply All Episode - Email Debt Forgiveness Day

Panelists

• Margaret Reffell
• Kai Davis
• Reuven Lerner

Panel Picks

Each episode, the panel (and guest) share their picks: a book, app, service, resource, or something else that they're enjoying and recommend you check out:

• Podcast: Against The Rules- Season 2 on 'coaching' (Reuven Lerner)
• Book: The Hardest Job In The World by John Dickerson (Reuven Lerner)
• Book: Radical Candor: How to Get What You Want by Saying What You Mean by Kim Scott (Margaret Reffell)
• Article: How to send and reply to email by Matt Might (Kai Davis)
• Article: Email Writing Tips by Philip Guo (Kai Davis)
• Article: Inbox Zero for Life by Keith Rarick (Kai Davis)

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