communication – Jay Izso

Get ready to shift your communication game—live on Wednesday, November 19th at 3 pm Eastern, on A New Direction, I’ll be sitting down with the remarkable Molly Tschang, co-author (with Marshall Goldsmith) of the groundbreaking new book Say It Skillfully: Speak Up. Make Your Words Matter. Win Together.. If you’ve ever found yourself stuck, unsure how to speak up, or wanting to be heard rather than overlooked—this episode is for you. Molly brings a rich background—from leading major integrations at Cisco and U.S. Filter, to founding her own firm and podcast—so she knows firsthand what it takes to turn communication from risk to strength.

In the podcast we’ll dive deep into the Me-You-We framework from the book—a simple yet powerful model that helps anyone craft meaningful conversations grounded in intention, empathy, and shared reality. The book calls communication “the ultimate currency” and points out how many high-performing teams still struggle because people don’t speak up—or don’t know how to.

We’ll hear how Molly encourages professionals at every level to move beyond fear (of being wrong, of not fitting in, of offending) and step into voice in a way that honors both self and others. It’s the kind of mindset reset that fits right into the micro-dose improvement and reflection style I live for here at “A New Direction.”

We’ll also explore real-world stories from the book: how leaders used these skills in mergers, tough feedback conversations, multicultural teams, and even in personal life. These are not just “communication tips,” they are tools for building culture, trust, and influence. From Molly’s perspective: “Your communication is how others fundamentally experience you.”

If you’re coaching athletes, running a team, or simply want to lead with more authenticity and impact—this conversation will give you actionable communication pathways, not just ideas.

Whether you’re prepping to speak in a meeting, navigating a career pivot, or simply wanting to be heard more clearly at home or work—this is your communication playbook moment. You are going to enjoy Molly’s insights to our community and help you level up your voice and your impact.

Molly Tschang and Marshall Goldsmiths’s book, “Say It Skillfully” is a book takes something we so over complicate and makes it easy for all of us to implement. Whether you are an employee who does feel like you have a voice.  Or a leader who has unintentionally squelched the voices, this book is for you!

As a coach, I work with high performers, business owners, executives, athletes—you name it. And the common denominator among all of them isn’t intelligence, strategy, or even talent. It’s communication. The internal dialogue. The external courage. The ability to speak truth with clarity AND humanity. This book tackles that exact intersection with exceptional honesty and practicality. It doesn’t preach. It doesn’t guilt. It guides.

What I love most is that Molly doesn’t teach communication as a “technique.” She teaches the “me-you-we” frame work, and it as a mindset—one grounded in self-awareness, curiosity, and genuine connection. She shows you how to start by knowing yourself first. Then moves you to getting to know others. And finally, how we know ourselves as a team or group where everyone has a voice.

This isn’t just a book you read. It is going to require self-reflection ad intention.  And as I applied these tools in my own life and coaching sessions, in business conversations, I have seen change in myself and others.

If you’re a leader, if you’re a teammate, if you’re in a relationship of any kind, or if you simply want to be a better human being, Say It Skillfully belongs on your “must read” list. It’s wise. It’s relevant. It’s transformational.  Then don’t just let it sit there. Read it. Practice it. And put it into action.

A powerful, practical, human book. Molly and Marshall—thank you. This one is a difference-maker.  Get your copy by clicking here.

Please thank our sponsors for making A New Direction Possible:

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And here’s the best part: As a listener of A New Direction, you get an exclusive deal! Head over to zoundy.com/jay and use the code JAY25 at checkout to unlock special savings on your audiobook production. Don’t settle for anything less than studio-quality sound—power up your audiobook journey today with Zoundy!

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Linda Craft  Team, REALTORS they can help you sell your home or buy your next home.  For more than 40 years they have been known for their “Legendary Customer Service”.  They have helped people all over the world sell their home or find their next home.  And they return and bring their friends.

And even if you live in another area, they are connected to the best real estate professionals that they can recommend, and to help you with your residential real estate needs.  Join the Linda Craft Team tribe and click on over to www.LindaCraft.com

There comes a moment in every business, every career, and every life where the wheels start spinning and you realize you’re working twice as hard for half the progress. I’ve spent my entire coaching life inside those moments. Not avoiding them—transforming them. Whether it’s an overwhelmed executive, a plateaued business owner, or a high-performance sales professional stuck in their own blind spots, my superpower has always been the same: I step into the chaos, find the thread of truth, and help you pull it until everything shifts. That’s why people call me The Turnaround Coach.

Turnarounds rarely happen because people lack talent. They happen because people lack clarity—clarity of purpose, clarity of discipline, clarity of next steps. When you work with me, we break through the noise and get brutally clear about what’s really holding you back. And once we name it, everything changes. You start seeing new opportunities. You start making decisions with confidence instead of fear. You start building discipline instead of chasing motivation. The turnaround begins the moment you stop trying to fix the symptom and start addressing the source.

But here’s the truth: a turnaround isn’t an event. It’s a process. It’s a series of intentional micro-shifts that compound into major transformation. I don’t just help you get “unstuck.” I help you build systems, habits, and mindsets that keep you from ever going back. My clients don’t just experience breakthroughs—they build resilience, clarity, and momentum that carry them into their next level of greatness.

If your business, your leadership, or your life is asking for a shift… if you’re tired of white-knuckling your way through the same patterns… if you’re ready for your turnaround—reach out. I coach Mavericks because Mavericks are the ones willing to change. Email me directly at [email protected] or click on “Coaching Mavericks – Unlock Your Potential with Jay Izso” and let’s start your turnaround today.

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This book quite frankly impacted me so much that I started practicing the strategies right away.  In fact, the very first thing I did is change the way I send emails (and yes they talk about that too in the book).

Julien and Alex also dive into the behaviors that inhibit us from doing the very things we need to do to be more effective leaders and communicators.

If you are like me and you want to improve yourself.  Then you need to read this book!

Please thank our sponsors for joining us here on A New Direction

Epic Physical Therapy, certified, and with cutting edge technology and therapeutic equipment.

They treat you as a whole person helping you reach the goals you have to be the best physical person you can be from every day aches and pains, to surgery recovery, to professional athletes.

Epic Physical Therapy provides, EPIC relief.  EPIC recovery.  and EPIC Results!  Check them out by clicking on over to www.EPICpt.com

Linda Craft Team, Realtors, fully locally owned and operated, and unaffiliated with a national brand for more than 38 years.

They have developed relationships with the world’s best real estate professionals to help people like you have an amazing experience when it comes to selling their home or buying a new one.

So, if you are looking to connect with the best person in your area…why not start with Linda Craft & Team, Realtors drive on over to www.LindaCraft.com

I have been asked, why “Coaching Mavericks”?  And what is a “Maverick”.  A Maverick is not what, but a who.  And the fact is we are all Mavericks.

We all have a combination of gifts, talents, and abilities, like no one else that make us unique.  And that makes us Mavericks.

And being a Maverick means living authentically to yourself.  And becoming as successful as you can be by living authentically to you.

I have a successful track record coaching individuals, business teams and sports teams in developing a growth mindset, and help business sales teams in discovering methods to increase sales and more!

So if you are feeling that you need a different direction, or perhaps you have a team that is in need of a different direction, then let’s talk.

The first call is free and we can find out if I will be a good fit for you and your team.

My business is Coaching Mavericks, because there is a Maverick in all of us that when we find our way with our own unique gifts, talents and abilities, we will be the most successful.  Find me at www.coachingmavericks.com

The post 6 Proven Communication Behaviors That Will Change Your Life and Organization appeared first on Jay Izso.

Using the analogy of the river rapids she helps us navigate the tricky waters of trying to communicate in situations where both parties are not on the same page, but also may be completely at odds with one another.

RiverLogic takes us through understanding ourselves.  Literally getting outside of ourselves, changing our binary mindset, sit in the gray areas, and moving to understanding of others as we continue to understand ourselves.

The tips and techniques that Denise Blanc employs are well researched and will not only improve your ability to communicate, but also help make your relationships more productive and successful over the long term.

Denise has a special offer for those who would like to sample the book for free themselves.  Just Click on this Link: riverlogictools.com/book-excerpts

Please reach out to the sponsors of A New Direction and tell them thank you!

EPIC Physical Therapy. When you want to change the way you look, or maybe you are recovering from surgery or injury,  and to improve.

No matter who you are, whether you are a Jane Doe or John Doe or you are a recognized professional athlete, EPIC Physical Therapy has the certified staff  for you.

They also have the  latest cutting edge equipment to reach your goals and get you back to the high level you are accustomed to being.

EPIC Relief.  EPIC Results.  EPIC Recovery. Learn more by going to www.EPICpt.com

Linda Craft  Team, REALTORS for more than 38 years they have helped people transition in life.

You may say, “transition!  I thought they were a real estate company”?

They are, but think about this, every place you have ever lived is a transition in life.  And Linda Craft Team has helped make that transition just a little smoother by taking the stress out buying and selling homes.

Are you ready for reduced stress life transition.  Then don’t look any further just click on over to the transition experts…Linda Craft Team, Realtors.  www.LindaCraft.com

Have you been wondering if you a coach is right for you?  You may have heard of coaching, but maybe not sure if it is right for you, or maybe you don’t completely understand how it works.

Look, if you are feeling stuck in life, or stuck in your business a coach can help you by taking a drone’s eye view of the situation and give you clarity.

Or perhaps you have a team who is in need of a direction, I can help there too.  I work with individuals, business teams and sports teams in developing a growth mindset, and help business sales teams in discovering methods to increase sales and more!

So if you are feeling that you need a different direction, or perhaps you have a team that is in need of a different direction, then let’s talk.

The first call is free and we can find out if I will be a good fit for you and your team.

My business is Coaching Mavericks, because there is a Maverick in all of us that when we find our way with our own unique gifts, talents and abilities, we will be the most successful.  Find me at www.coachingmavericks.com

The post Tools to Communicate with People Who Don’t Think Like You appeared first on Jay Izso.

We live in a world of a communication divide. Just turn on or read the news and we read how there is conflict. One side says something they believe in the other side digs in their heels and shout back what they believe in. No matter where we turn what we really here is “they are wrong” and “we are right”.

There is very little civility in differences of opinion. Even with those who work in government will resort to “eye rolls” and “call names”, and these “adults” can justify their reasons for doing so. And at the end of the day nothing gets solved. We just dig in a little deeper depending on the side you are on.

The business world is not different. CEO’s demand their way. Rather than communicating with empathy they simply dictate what will be and how it will be. The employee too makes demands. They see things differently and in retaliation quietly quit, move on, or simply just ghost their jobs.

Conflict is everywhere. Is there a solution? Yes, there is and it comes from the analogy of the river. And on this episode of A New Direction, Mediator, Coach, Professor, Leadership Trainer Denise Blanc gives helps us navigate the dangerous rough waters of conflict through effective communication. From her book “Riverlogic”

Denise Blanc’s Book “Riverlogic: Tools to Transform Resistance and Create Flow in all of our Relationships” is an amazing, insightful book that will challenge everyone who is honest enough to look at themselves and realize that they have work to do when it comes to communication. 

The book’s true first question is really not on the one’s we communicate with, but focuses on what the one part of the conversation we can actually control…and that is ourselves.  

The truth is who “present” are we in every conversation?  Are we really listening?  Are we listening beyond what the other person is saying and getting their emotional communications too?

Then comes the questions in conflict.  What is our attitude?  Is it, win at all costs?  Do we feel have to be right?  Do we feel if we show vulnerability that somehow we may lose?  Or maybe we feel that we are somehow compromising ourselves if we openly listen to the opinions of others without responding?

The fact is our communication in conflict doesn’t have to be either or.  Or communication in conflict can be simply listen and not respond.  Putting our emotional attachment to our arguments aside and simply listen without compromising our values.

Riverlogic is for everyone for sure.  But for those in leadership, consultants, coaches, CEO’s, salespeople and more.  Riverlogic will help your communication skills and be able to reduce conflict and build and strengthen your relationships.  Get your copy!

Please reach out and thank the sponsors of A New Direction:

EPIC Physical Therapy  Whether you just need some guidance to get in better shape, you have an injury or recent surgery, or you are an elite athlete getting yourself back into the game, the certified experts coupled with the latest start of the art equipment will help you get you where you want to be.  EPIC relief.  EPIC recovery.  EPIC results.  That is EPIC Physical Therapy.  Head on over to www.EPICpt.com and learn more!

Linda Craft Team, REALTORS, for more than 38 years they have helped thousands of people all over the world transition in life.  And lets face it when it comes to buying and selling real estate it is a life transition.

Completely locally owned and unaffiliated Linda and her expert team can help you find the best expert in real estate regardless of what company they work for.  Just one more reason why for more than 38  years they have the world wide reputation as the “legends of customer service”.  Give them a call!  Click on over to www.LindaCraft.com

The post Communication Can Overcome Conflict…Here’s How appeared first on Jay Izso.

If there is one truth in the world today…it is that when it comes to communication we are not doing very well. Let’s be honest as problems increase, as we draw more verbal lines in the sand, the only solution that can solve the problem is more effective communication.  And yet communication with each other seems to be a greater challenge.

We all know in our business and personal lives that poor communication leads to numerous problems. We want to believe that we are great when it comes to our communication…and yet…we often seem to miscommunicate.  But how often do we say things in the wrong way, want to prove that we are right, or maybe we hide ourselves from the conversation, rationalize with negativity, or not give our best effort in our communications with others. The fact is we all need to do better and we can do better…how?

Communication expert Michelle Gladieux joins this episode of A New Direction to help us “Communicate with Courage” and do it in a way that makes us more effective with others, create clarity, and face the fears and take the risks with courage to overcome our communication fears and challenges.

Michelle‘ Gladieux‘s book “Communicate with Courage: Taking Risks to Overcome the Four Hidden Challenges” is an insightful look at the multi-faceted diamond of communication.  The book addresses many questions, such as: What kind of communicator are you really?  What do others think of you as a communicator?  How does your personality play a role in your communications?

Of the four basic challenges of communication which one or ones do you struggle with most?  Are you “Hiding”?  Do you Define to be “Right”? Are you one who Rationalized to the “Negative”?  Perhaps you communicate to just be “Good Enough”?  Whatever your communication challenge Michelle Gladieux and Communicate with Courage gives you a clear path to overcoming fears and taking the risks that are critical to better business and personal relationships.

Please reach out and thank the sponsors of A New Direction:

EPIC Physical Therapy.  Whether you just had surgery, maybe you were injured, perhaps feeling like things are hurting and not just quite right, perhaps you just need some guidance to get in better shape, or you are an elite athlete getting yourself back into the game, the certified experts coupled with the latest state of the art equipment will help you get you where you want to be.  Professional Athletes and people like you and me choose Epic Physical Therapy for three reasons:  They know that they will get EPIC relief, EPIC recovery, and EPIC results.  That is EPIC Physical Therapy.  Head on over to www.EPICpt.com and learn more!

and

Linda Craft & Team, REALTORS, for more than 38 years they have helped thousands of people all over the world make a life transition.  Why do we say “life transition”?  That is because wherever you have lived you have experienced a transition in life.

So when it comes to buying and selling real estate in your life there will be a “life transition”.  Linda Craft Team, Realtors would love to help you take the stress out of this part of your transition so it can be so much smoother..  Completely locally owned and unaffiliated Linda and her expert team can help you find the best expert in real estate regardless of what company they work for.  Just one more reason why for more than 38 years they have been known as the “legends of customer service”.  Give them a call!  Click on over to www.LindaCraft.com

A New Direction uses Blubrry to host and distribute their podcast shows.  After testing so many I am convinced they have the best distribution and fanatical support learn more by clicking over to https://blubrry.com/services/podcast-hosting/?code=jayiz

The post Overcoming the 4 Hidden Challenges of Communication appeared first on Jay Izso.

Regardless of what you do in business it all really comes down to one word…communication.  If you are trying to employ your team to do more, it’s communication.  If you want to overcome a crisis, it’s communication.  If you want people to buy your product or service it’s…wait for it…communication.  I think we all know that this is ultimately true, but how much do you really know about being able to communicate your message effectively?  Well in this episode of A New Direction we have a gift for you in Matthew Moseley, communications strategist.  He has worked in the intersection of public policy, business, and government for decades.

Matthew Moseley’s book Ignition: Superior Communication Strategies for Creating Stronger Connections is nothing short of powerful!  This is one of those books where Matthew pulls the curtain back and shows you how to carve a message that not only resonates with people you are trying to communicate to, but can also create a movement in the process.  Ignition is in my opinion the most strategic, honest, practical communications book on the market.  Get your pens, pencils, recording devices ready, because you are going to want to hold on to every word Matthew Moseley is going to say to help you and your message.  Ready. Set.  Ignition.

Please, please, reach out to our awesome sponsors of A New Direction.  Tell them you heard them on the show.  Better yet, use their services or recommend them to others.

Thank you to our sponsors!  Epic Physical Therapy.  Whether you just wan to move and feel better, have been injured, or you are a professional athlete or anywhere in between Epic Physical Therapy offers the latest in cutting edge equipment and the certified staff with the latest therapeutic techniques to help get your body and you back to where you want to be.  Don’t waste another day, get EPIC Relief, EPIC Recovery, Get EPIC Results, Get EPIC Physical Therapy!  Go to www.EPICpt.com

Linda Craft and Team, Realtors they not only sponsor A New Direction, but they are also a corporate sponsor of the Carolina Hurricanes NHL hockey team.  Linda built her business in 1985 one relationship at a time, and her team and her continue to do the same things she did 35 years ago and provide personalized legendary customer service.  They can help you regardless of where you live.  Check them out by going to www.LindaCraft.com

The post Communication, Marketing and Your Message: Ignition – Matthew Moseley appeared first on Jay Izso.

So often as sales or business professionals we want some slick silver bullet strategy that will increase our business.  Somehow our mind has convinced us that there must be some magical secret that somehow we missed to getting more sales.  However, the reality is there are no silver bullets and there is really no such thing as “magic”.  The fact is being a better at sales, business, or life have one thing in common…YOU!  The very person who is going to increase their sales, be a better CEO, or a better person is going to be the person who is reading this right now.  However, those improvements only happen when the person makes positive changes in their life.  It is then and only then will they see positive changes everywhere else.  And that is the heart of Robert Paolini and his book Good T.A.L.K. Great Sales.

In this edition of A New Direction (AND) Robert Paolini walks us through some of the steps of making the changes in your life to affect the changes in your business.  These change require discipline to start new positive habits that create positive change.  The book Good T.A.L.K. Great Sales is a culmination of life changing techniques that affect the life of your business.  He starts by outlining the acronym T.A.L.K.  Truth, Attention, Listening, and Kindness and explains that these four pillars, if you will, are essential for any sales or business person to have greater success, because in every aspect these principles when practiced sincerely create powerful relationships that lead to better business.  We then leads us through Ha. He. Wi. We. – HAppiness, HEalth, WIsdom, and WEalth, and how these flow together to give us a fun reminder of how to live.  Robert or Bobby as he likes to be called then takes us through “Knowing Your Why” and going deeper on your Goals, and then finally talks us through Hal Elrod “s– “The Miracle Morning” and the power of  changing your morning and your day with S.A.V.E.R.S….but your going to have to listen to show to hear what that acronym means.  Enjoy!

Please say thank you to our sponsors!

EPIC Physical Therapy – from nutrition and conditioning, to everyday aches and pains, to professional athletes the certified PT professionals and EPIC Physical Therapy have the latest techniques and cutting edge equipment to making you the EPIC person you were intended to be.  EPIC Relief.  EPIC Recovery.  EPIC Results.  Contact the professionals at EPIC Physical Therapy.  www.EPICpt.com

and

Linda Craft & Team, REALTORS they have literally helped thousands of clients with the sale and purchase of homes.  And many of those clients return over and over again to get access to what they are known for around the world…”Legendary Customer Service”.  It has been Linda’s culture for 35 years, and they are continuing to find ways to improve it every single day.  Learn more about  the legend and how they can help you from selling or buying a home to commercial real estate.  Just click on over to www.LindaCraft.com

Did you know you can listen to AND on The Oak 93.5 fm in Raleigh?  What?  You say you don’t live in Raleigh?  No problem you can stream the show every Thursday at 4 pm EDT and Sunday mornings at 10 am EDT by clicking here OAK 93.5  Tell your friends!

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