Utah Chief Information Officer Alan Fuller says on StateScoop’s Priorities Podcast that meeting with agencies to develop IT strategic plans specific to their needs has been an illuminating project that’s helping him better understand their challenges. “Just having the conversations has been really useful. And in some cases, you know, we weren't fully in alignment, or we didn't realize exactly where their pain points were,” Fuller says. Among Utah’s top projects in 2024 are a new design system, making improvements to customer experience, a new identity and access management platform and a new citizen services portal.

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