Communication shapes the mediation process, influencing trust, negotiation dynamics, and dispute resolution outcomes.

Associate Professor Dorcas Quek Anderson from Singapore Management University explores how different communication modes – face-to-face meetings, video-conferencing, audio communication, and text messaging – affect mediation effectiveness. Her research highlights the strengths and limitations of each mode, offering a framework to help mediators choose the right approach for different disputes in a post-pandemic world.

Read the original research: library.smu.edu.sg/solresearch/4489/