In this episode, we dive deep into communication strategies that every Customer Success Manager (CSM) needs to know with public speaking expert Alexander Grabner-Jarlung.

From overcoming filler sounds to leveraging storytelling, Alex shares practical techniques to boost your communication skills both in business and life.

Highlights:

🔑 Common communication mistakes and how to avoid them.🎯 The power of storytelling to connect emotions with data.

✨ How to mix the "Angels and Devils Cocktail" to optimize your mindset and emotions.

💡 Tips to stay authentic and confident in any interaction.

Connect with Us:

Alexander Grabner-Jarlung

Bayron Toruno

🖥 Resources Mentioned:

Explore Presenter Mastery

Alex'sWebsite

Watch David JP Phillips’ TED Talk:The Magical Science of Storytelling anddon't forget about Youtube.

Learn more aboutPublic Speaking with David JP Phillips

💬 Have questions or tips of your own? Drop them in the comments! Don’t forget to like, share, and subscribe for more practical advice for CSMs navigating their journey.

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We're expanding to Latin America!

Check out Customer Success Talks Latin America, our Spanish version of the show.

Find the links in the description below.

Spotify

Youtube