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Communication Skills Mirroring

https://youtu.be/Szd0VohldZI

In this video from the Netflix series Nobody wants this, we see a very good example of the communication technique known as mirroring.
Mirroring is a communication technique used to foster understanding, empathy, and connection in conversations, especially in relationships or therapeutic settings. It involves reflecting back the words, emotions, or body language of the other person to demonstrate that you are fully engaged and attuned to their message. This technique can be particularly effective in de-escalating conflicts and improving communication by helping both parties feel heard and validated.
In practice, mirroring starts by attentively listening to what the other person is saying. Then, you repeat or rephrase their words, ensuring you capture the essence of their message. For example, if someone says, "I feel overwhelmed with work," you might respond with, "It sounds like you're really stressed out by everything you have to handle at work." This simple act of repeating or paraphrasing helps clarify any misunderstandings and shows the speaker that you're paying attention.
Mirroring isn't just about words; it can also involve non-verbal cues like body language. If the person you're speaking with is sitting calmly and speaking softly, adopting a similar tone or posture can create a sense of harmony and rapport.
This technique helps build trust and open communication because it ensures that both sides feel acknowledged. It avoids the pitfalls of immediate rebuttal or defensiveness, allowing for a more thoughtful and empathetic exchange. By focusing on understanding first, rather than on responding, mirroring promotes a more constructive and meaningful dialogue, fostering connection and reducing tension.

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Mario Loubier 514-434-9423
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