Communications. Transformed.

Your PBX is slowing you down.

An on-premise PBX is often unreliable--not just in terms of the inevitable outage, but in the costs associated with frequent and necessary upgrades and dwindling spare parts as the industry starts to embrace the soft phone.

On today’s podcast, we share a previously recorded conversation between Reza Kamran, cloud communications specialist, Michael Barbaro, Senior Vice President, Town Fair Tire and Dennis Beckus, Vice President IT at Silver Peak, Inc.

You’ll hear two real world examples of companies who migrated from legacy on-premise PBX to cloud communications, including the challenges faced, the evaluation process and the benefit gained.

More features, better security, lower costs.

Is there anything digital transformation can’t do?

On today’s podcast you’ll learn the driving trends in Unified Communications as a Service and Contact Center as a Service and hear how a forward thinking, innovative leader successfully implemented his company’s digital transformation.

Kevin Dunn, CIO, CISO of US Retirement & Benefit Partners shares their success story of how they integrated applications, enabled remote workers and empowered both administrators and users to easily manage their platform.

Enjoy the podcast!

On today’s podcast, we share a previously recorded conversation between Tim Richter, contact center specialist, and Thomas Hill, CIO of Live Oak Bank. Live Oak Bank is an innovative, technology enabled virtual bank. They are also the largest SBA Lender in the country.

Thomas shares a real-world example of Unified Communications as a Service and its benefits. He also discusses the steps his company took to move to a full cloud technology strategy. Lastly, Thomas shares how Live Oak Bank used this strategy to preserve business continuity during a full disaster recovery.

At #EC19, the Plantronics and Polycomm teams announced a new company name, Poly. We chatted with Shawn Puddester and Clint Edwards to learn more about who the new Poly is, why the cloud is important in their communications products and a few rapid-fire questions #EC19 style.

Guests:

• Shawn Puddester, VP, Global Service Providers, Poly
• Clint Edwards, VP SA, Global Cloud & Service Provider Solution Group, Poly

We wrapped up Day 2 of #EC19 with conference takeaways from John DeLozier, VP Channel at 8x8 and channel partner Erik Bishop, Managing Partner, Recon Solutions LLC.

Day 2 at #EC19 we chatted with great guests about their experience at #EC19 and how communications have transformed their business. Guests included:
Bryan Martin, Chairman of the Board and CTO at 8x8
Greg Meyer, VP of Revenue Management, iCruise / WMPH Vacations

We've brought the Communications. Transformed. team to Orlando, FL where we're podcasting live from the Enterprise Connect conference. Today, we chat with Vik Verma, CEO of 8x8, who shared his insights on communication, collaboration, and the future, as well as Will Simons, Director of IT at Movement Mortgage, who gave his perspective on the need for real-time communication. Tune in and subscribe to be the first to hear the latest trends and insights direct from #EC19!

On this episode, we get a recap on the retail conference NRF 2019 from 8x8’s David Chase and 8x8’s Randy Ksar continues his interview with retail strategist Carl Boutet. They cover how retailers can motivate customers to walk into a store, innovative in-store experiences, and the future of retail management at McGill University in Canada. Listen and tweet @8x8 with your questions.

On this week’s episode, we chat with Jeanne Bliss, the customer experience pioneer and CEO of Customer Bliss, about crafting extraordinary customer experiences. Jeanne pulls from her expertise to discuss how C-suite executives can drive the customer experience, tips for businesses to create a culture of customer success, which KPIs you should focus on and more. Tune in!

On this episode, host Randy Ksar looks back at the world of retail in 2018. From the extinction of treasured stores to the blurring of the physical and digital retail space, guests Russ Chadinha and expert Carl Boutet, share their highlights of the year that was and provide some intriguing insights on what retailers need to know to thrive in the new year.