Communications. Transformed.

We sat down in Chicago with Beth Schultz for an action-packed interview about the coming technologies in enterprise communications.

Beth is the Editor of No Jitter, a leading publication on enterprise technology. She's also the Program Co-Chair of Enterprise Connect and the upcoming conference Workplace Connect produced by UBM Tech.

On this episode, she dives deep into 5 huge trends she sees coming to enterprise communications including video, speech analytics and collaboration. In addition, host Randy Ksar asked a few rapid-fire questions to get to know Beth's background and hobbies a little more.

Which tools do your contact center agents need to access to provide the best customer experience? What are the latest innovations in the contact center technology realm that will drive peak performance?

On this special episode, 8x8 Contact Center expert Kay Phelps and CEO of LANtelligence, Martin Tracey share insights on how 3 key technologies can drive peak performance of your contact center.

You will learn how artificial intelligence (AI), speech analytics and agent enablement tools can boost both efficiency and effectiveness. Discover how to leverage these technologies to improve performance and boost your Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) scores. The conversation is moderated by Mike Aoki, President of Reflective Keynotes.

Bring your best. Leave nothing behind.

On this special episode of Communications. Transformed., host Randy Ksar sits down with Amelia Generalis, SVP of Human Resources and Workplaces at 8x8, to talk about the collaborative culture at 8x8 and what it takes to find success as individuals who choose to bring their best to work day after day.

On this episode of 'Communications. Transformed.', host Randy Ksar chats with Vijai Gandikota and Ryan Morrissey from 8x8. Vijai and Ryan take a deep dive into analytics and AI for the contact center. They explain not only the obvious importance and benefits these features bring to a company, but how the 8x8 Contact Center solution can provide workflows and reporting to enable the best use of the data.

Are you looking to tech to better your process or your customer?

With the pace of digital transformation and new tech increasing day by day, it can be easy to get caught up in the latest trend without considering how it can be used to better your customers, not just your own business.

On today's episode of Communications. Transformed, we hear from George Maldonado, CEO of CIT Solutions in Miami, FL. He shares his view of what new tech is on the horizon and its impact on providing the best customer experience possible.

It all comes back to user experience.

Visibility, connectivity, and reliability are all core to a positive user experience.

Joe Monaco and Sal Miglino of The Monaco Group are passionate about ensuring their customers have the right products, at the right price, with the best support possible. And that's only achievable through a unified communication system and working to see digital transformation in customers who haven't been able to keep up.

Join us for this great episode as Joe and Sal share how The Monaco Group are changing the user experience game and be sure to listen in for Joe's surprise twist answer to Randy's rapid fire questions.

Your PBX is slowing you down.

An on-premise PBX is often unreliable--not just in terms of the inevitable outage, but in the costs associated with frequent and necessary upgrades and dwindling spare parts as the industry starts to embrace the soft phone.

On today's podcast, we share a previously recorded conversation between Reza Kamran, cloud communications specialist, Michael Barbaro, Senior Vice President, Town Fair Tire and Dennis Beckus, Vice President IT at Silver Peak, Inc.

You'll hear two real world examples of companies who migrated from legacy on-premise PBX to cloud communications, including the challenges faced, the evaluation process and the benefit gained.

More features, better security, lower costs.

Is there anything digital transformation can't do?

On today's podcast you'll learn the driving trends in Unified Communications as a Service and Contact Center as a Service and hear how a forward thinking, innovative leader successfully implemented his company's digital transformation.

Kevin Dunn, CIO, CISO of US Retirement & Benefit Partners shares their success story of how they integrated applications, enabled remote workers and empowered both administrators and users to easily manage their platform.

Enjoy the podcast!

On today's podcast, we share a previously recorded conversation between Tim Richter, contact center specialist, and Thomas Hill, CIO of Live Oak Bank. Live Oak Bank is an innovative, technology enabled virtual bank. They are also the largest SBA Lender in the country.

Thomas shares a real-world example of Unified Communications as a Service and its benefits. He also discusses the steps his company took to move to a full cloud technology strategy. Lastly, Thomas shares how Live Oak Bank used this strategy to preserve business continuity during a full disaster recovery.

At #EC19, the Plantronics and Polycomm teams announced a new company name, Poly. We chatted with Shawn Puddester and Clint Edwards to learn more about who the new Poly is, why the cloud is important in their communications products and a few rapid-fire questions #EC19 style.

Guests:

• Shawn Puddester, VP, Global Service Providers, Poly
• Clint Edwards, VP SA, Global Cloud & Service Provider Solution Group, Poly