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Community Office Hours: Meet the New Support Team!
We've got some new faces on our growing support team! in this Community Office Hours, Heather and Monica talk to the team about the work they're doing to not only get ready for Thundermail, but improve the support experience for donors, the wider Thunderbird community, and our incredible support contributors.
Resources for Suggesting Features:
Thunderbird on Desktop and Mobile - https://connect.mozilla.org
Thundermail and Thunderbird Pro - https://ideas.tb.pro
Resources for Becoming a Community Support Contributor:
Join the Support Crew Matrix Channel - https://matrix.to/#/#tb-support-crew:mozilla.org
Learn How to Write Support Articles - https://blog.thunderbird.net/2024/07/video-learn-about-thunderbird-support-articles-and-how-to-contribute/
Learn How to Help Support Forum Users - https://blog.thunderbird.net/2024/08/video-how-to-answer-thunderbird-questions-on-mozilla-support/
Provide Feedback on Desktop Support Articles - https://github.com/thunderbird/knowledgebase-issues/issues
Provide Feedback on Android Support Articles - https://github.com/thunderbird/android-knowledgebase-issues/issues
Already a SUMO Contributor? Join the Contributor Discussion Forum - https://support.mozilla.org/forums/contributors/
Resources for Getting Help with Thunderbird:
Thunderbird for Android Support Channel (Matrix) - https://matrix.to/#/#tb-android:mozilla.org
Thunderbird Desktop Support Channel (Matrix) - https://matrix.to/#/#thunderbird:mozilla.org
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By We've got some new faces on our growing support team! in this Community Office Hours, Heather and Monica talk to the team about the work they're doing to not only get ready for Thundermail, but improve the support experience for donors, the wider Thunderbird community, and our incredible support contributors.
Resources for Suggesting Features:
Thunderbird on Desktop and Mobile - https://connect.mozilla.org
Thundermail and Thunderbird Pro - https://ideas.tb.pro
Resources for Becoming a Community Support Contributor:
Join the Support Crew Matrix Channel - https://matrix.to/#/#tb-support-crew:mozilla.org
Learn How to Write Support Articles - https://blog.thunderbird.net/2024/07/video-learn-about-thunderbird-support-articles-and-how-to-contribute/
Learn How to Help Support Forum Users - https://blog.thunderbird.net/2024/08/video-how-to-answer-thunderbird-questions-on-mozilla-support/
Provide Feedback on Desktop Support Articles - https://github.com/thunderbird/knowledgebase-issues/issues
Provide Feedback on Android Support Articles - https://github.com/thunderbird/android-knowledgebase-issues/issues
Already a SUMO Contributor? Join the Contributor Discussion Forum - https://support.mozilla.org/forums/contributors/
Resources for Getting Help with Thunderbird:
Thunderbird for Android Support Channel (Matrix) - https://matrix.to/#/#tb-android:mozilla.org
Thunderbird Desktop Support Channel (Matrix) - https://matrix.to/#/#thunderbird:mozilla.org