Recorded live in Las Vegas, this month we chat with an injured worker. Aaron James, recipient of the first successful human face transplant, and his wife, Meagan, recount their personal story before, during, and after Aaron's near-catastrophic incident as an electrical lineman.

Attorney Matt Jones talks leading with the heart and the 100-year legacy of Workers' Compensation defense he and his family, through Jones Jones's "exceedingly modern approach", continue to evolve year after year.

RxProfessor Mark Pew of WorkCompCollege.com discusses the shift to a Biopsychosocial model in case management, the empathetic value of basic communication, and how these practices influence his curriculum.

Jodie Lamb of Arcadia Settlements Group shares how her personal experience has influenced her career from personal injury claims to structured settlements, and how she strives to be a guiding light for others during claim evaluation and negotiation.

All the way from Sydney, Rosemary McKenzie-Ferguson joins us to discuss her personal journey from a sister to a patient to a beacon of hope for others in the injured workers community. We also talk about her nonprofit, Craig's Table, and the similarities and differences in the workers' compensation industry between Australia and America.

This month we're talking about AI's role in the workers' compensation industry, how the technology developed by John Peters at Gain Life has been implemented successfully by Brian Trick at Wegmans, and technology's future in compassionate care.

Dr. Spears talks about the importance of selflessness in workers' compensation and how using the advocacy model can lead to a positive outcome when handling cases, and how it's been successful in his work in Los Angeles. We also discuss Dr. Spears's book, "The Compassionate Leader: Navigating Selflessness in Leadership", as well as his own non-profit, Hazel's Hands.

In celebration of Women's History Month, Danielle Lisenbey talks about the importance of mentorship in her career, including her own journey as mentor and sponsor to others, and how fostering an environment of support can help build a positive and effective leader.

This month, Dr. Les Kertay discusses the idea of seeing workers' compensation as a "benefit" and an industry for positive change, the binary methods of handling claims versus the spectrum of care available, the importance of being truly heard and the impact that can have on recovery and mental stability.

Our inaugural conversation with Dr. Claire Muselman about compassion in the workers' compensation industry and how her own personal journey has shaped how she approaches the field, with some insight on how future generations will understand (and utilize) empathy in the workplace. In addition, we talk about the various emotions felt by injured workers and how to better approach those emotions in an effort to help the healing process.