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When a single employee's behavior starts affecting team morale and psychological safety, managers face a complex challenge: How do you support those experiencing harm while skillfully addressing the source? In this episode, I explore the delicate balance of managing workplace microaggressions, drawing from both personal experience and years of leadership coaching.

We dive into what microaggressions really are, why they happen, and their cumulative impact on individuals and teams. I share practical strategies for managers, from validating affected employees' experiences to planning difficult conversations with those whose behavior needs to change. Through real examples – including my own learning journey around English as a Second Language (ESL) stereotypes and my experiences with pronoun misuse – we explore how good intentions can still cause harm and what effective accountability looks like.

Whether you're currently dealing with this challenge or want to be prepared when it arises, this episode offers concrete tools for creating a more inclusive and productive workplace.

Want to go deeper? Paid subscribers get exclusive access to a powerful video that perfectly captures why microaggressions feel like "death by a thousand cuts," plus curated resources on accountability versus shame and practical steps for rebuilding trust after causing unintended harm. Join our community of growth-minded leaders at kaispeaks.substack.com to access these additional materials.