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In today's episode, we tackle a critical leadership challenge: How do you help team members feel welcome and valued when past experiences of harm continue to color their perception of the workplace?
As leaders, we often focus on fixing specific incidents or changing policies - yet find our sincere efforts falling short. This isn't because our solutions are wrong, but because we're operating at a different level of conflict than our team members.
Through real-world examples (including my own missteps), we explore why addressing workplace harm requires understanding all three dimensions of conflict:
* Transactional - The visible issues and practical solutions
* Relational - The questions of trust and how situations were handled
* Symbolic - The deeper meanings and identity questions beneath the surface
Whether you're managing someone who has experienced discrimination, trying to repair team dynamics after a breach of trust, or simply wanting to create a more inclusive workplace, this episode offers concrete strategies for acknowledging, addressing, and healing at all three levels.
Thank you for listening to this episode of #kaispeaks! If you found value in these insights about rebuilding trust after workplace harm, there's much more waiting for you.
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Let's continue growing together on this leadership journey!
Kai