Kristin Schaefer, Director of Logistics at Feucht Trucking Inc., joins me to talk about what it takes to run a 30–35 truck fleet while keeping drivers happy and customers satisfied. Kristin shares how she went from having no trucking experience to leading operations, why drop trailers became a key part of their business and how focusing on efficiency over growth has helped Feucht Trucking thrive.

Key Takeaways:

(01:20) Running a small fleet requires balancing efficiency and service.

(03:30) Drop trailers help reduce wait times and improve operations.

(09:50) Hands-on experience is key to learning the trucking business.

(11:21) Talking to customers uncovers ways to improve efficiency.

(15:37) Retaining drivers takes more than just competitive pay.

(20:49) Supporting drivers leads to better retention rates.

(21:47) Staying small can improve service and operational control.

(27:17) Long-term customer relationships matter more than chasing volume.

(30:53) Learning from mistakes leads to better decision-making.

(32:22) Focused growth ensures long-term success and strong operations.

Resources Mentioned:

Kristin Schaefer -

https://www.linkedin.com/in/kristin-schaefer-405062302/

Feucht Trucking Inc. -

https://feuchttruckinginc.com

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