<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/2453114/open_sms">Leave a comment or suggestion</a>Compilation Episode!In this one, we cover various aspects of WFM in one episode.<ul><li>Absence Insights.</li><li>Outbound Planning</li><li>Service Level challenges</li><li>WFM Analytics</li><li>Leadership in WFM</li></ul><a rel="payment" href="https://www.buzzsprout.com/2453114/support">Support the show</a>

Leave a comment or suggestion Compilation Episode! In this one, we cover various aspects of WFM in one episode.Absence Insights.Outbound PlanningService Level challengesWFM AnalyticsLeadership in WFMSupport the show

<a href="https://www.buzzsprout.com/twilio/text_messages/2453114/open_sms" rel="noopener noreferrer">Leave a comment or suggestion</a>Compilation Episode!In this one, we cover various aspects of WFM in one episode.<ul><li>Absence Insights.</li><li>Outbound Planning</li><li>Service Level challenges</li><li>WFM Analytics</li><li>Leadership in WFM</li></ul><a href="https://www.buzzsprout.com/2453114/support" rel="noopener noreferrer">Support the show</a>

Compilation - Absence, Outbound, Service Levels, Analytics and Leadership

Project OutCast is an Outpost WFM production but this isn’t just about WFM schedules and calculations, this isn’t about how close your forecast variance was and this definitely isn’t about whether or not you’ve memorised the AHT formula.&nbsp; I do things different, I find creative solutions to real challenges and I don’t create problems and chaos to justify the need for WFM. What often lacks is the understanding of how to apply the various WFM functional components in a contact centre. I am Corey Sewpersad and this is Project OutCast.&nbsp; An Outpost WFM production.&nbsp;

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Project OutCast is an Outpost WFM production but this isn’t just about WFM schedules and calculations, this isn’t about how close your forecast variance was and this definitely isn’t about whether or not you’ve memorised the AHT formula.  I do things different, I find creative solutions to real challenges and I don’t create problems and chaos to justify the need for WFM. What often lacks is the understanding of how to apply the various WFM functional components in a contact centre. I am Corey Sewpersad and this is Project OutCast.  An Outpost WFM production. 

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Compilation - Absence, Outbound, Service Levels, Analytics and Leadership

Compilation - Absence, Outbound, Service Levels, Analytics and Leadership