Robin Spencer has the kind of career trajectory that makes people nod their heads admiringly—even if they can’t *really* explain what she did as 1) Clearbit’s Chief Operating Officer, or 2) Google’s Head of Strategy & Operations. 

Suffice it to say: Robin has had some big jobs. And despite her success, she’s more likely to talk about how bad she is at karaoke than about how good she is at building operationally excellent companies and teams.

In the latest episode of Change Enablers, Robin opens up and reflects on the highs and lows of scaling operations at Clearbit—with advice for operators at all levels. 

Robin and Ken cover:
• how much in Operations is process and how much is people
• not getting ahead of yourself at a small-stage company
• Robin's experience joining Clearbit when they had more tools than people, and how she approached her role to simplify things
• processes are processes, no matter how informal (and sometimes the simplest solution = the most elegant one)
• the influence that team dynamics play in making or breaking operations at a company
• how to effectively set up a team early on to achieve optimal productivity
• documenting your playbooks, even if you're the only player
• what her team was able to focus on once she freed up their time to be creative 

Where to find Robin Spencer:
• LinkedIn: https://www.linkedin.com/in/robinbspencer/

Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Change Enablers, a community by Tango: https://www.tango.us/change-enablers-community

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