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Carolyn and Seth give a preview of CompTIA's ChannelCon event, taking place August 5-7 in Las Vegas. With attendees coming from technology vendors, managed service providers, and IT departments, there will be lively conversations around emerging technology, customer experience, and skills. For more information on the event and to register, visit the ChannelCon website
www.channelcon.com
To kick off Volley's fourth year, Carolyn and Seth welcome back Dave Sobel, the Sr. Director of MSP Evangelism at Solarwinds. Dave shares his thoughts around the most overrated and most underrated topics in the IT industry and what companies can do to avoid pitfalls or capitalize on opportunities.
Dave's podcast Killing IT: https://podcasts.apple.com/us/podcast/the-killing-it-podcast/id1463295432
Carolyn and Seth give a preview of CompTIA's upcoming research on customer experience (CX). This research looks specifically at the way that IT companies are evolving their CX practices, including new technology, new skills, or new mindsets.
The CX research will be available on comptia.org in mid-June.
Carolyn and Seth talk about CompTIA's new research on artificial intelligence. The idea of AI has been around for a while, and most of computing is some form of mimicking human behavior, but there is still a recent shift in the type of decision-making computers are able to do. The new research, which consists of a broad survey and targeted interviews, examines how current AI is different from traditional software programming and what issues businesses should consider as they seek to integrate AI capabilities.
AI research reports available 5/24 at comptia.org.
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