EQ—Emotional Quotient—is also known as emotional intelligence or soft skills. It is the ability to understand, use, and manage your emotions in positive ways to reduce stress, communicate effectively, empathize with others, overcome challenges, and defuse conflicts. Sixty-seven percent of the competencies needed to manage and lead are emotionally based. If you can't connect emotionally with those on your team, you will be a lousy manager or leader. Listen to this podcast to learn more.