Is there a conversation you’re putting off? In your business, with an under-performing employee, in your personal life, or with a family member? You may have tried to get to it but end up dancing around the real issue. You may be replaying the movie over and over of a past conversation that didn't work out how you wanted it to be different. We talk about all this today with Steven Gaffney, an expert in change management and communication in high performing teams. He has worked with teams in companies including Amazon, Allstate, and even the US government. Steve brings a clear, no-bullshit way to deal with challenges. We even get into handling employees or peers who could be highly explosive. This episode is highly valuable for not only business leaders, but for anyone who wants to be more confident in handling tough conversations. 

 

What You’ll Learn-

 

• Where we’ve already missed the mark if we’re facing a critical conversation
• How to use everyday conversations to prevent difficult conversations
• Specific advice for family business dynamics
• Strategies for those with explosive responses
• The importance of what is not being said
• Removing the mess: getting clear on business vs personal conversations
• Learning how to ask the right questions
• A step-by-step process for productive, empathetic conversations
• How your mindset relates to the reactions you receive
• How to have a conversation when you can’t keep your commitment 
• What it means to be unconditionally powerful
• How to give effective feedback to employees

Resources-

https://www.stevengaffney.com/

 

Steven Gaffney is a leading expert on creating Consistently High Achieving Organizations (CHAO)™ including high achieving teams, honest communication, and change leadership. Steven has worked in more than 25 different industry and market segments for over 25 years. He uses cross-discipline solutions and best practices from other industry sectors to bring fresh, innovative and consistently successful approaches to his clients. He works directly with top leaders from Fortune 500 companies, associations, as well as the U.S. government and military; and is also an author, speaker, and trusted advisor.