This session focused on understanding the barriers to resolving conflict among health care team members and developing skills for using frame-based feedback as an effective way to resolve conflict. Participants worked together, applying the skill of using frame-based feedback to foster relationship building on all levels.

Facilitator: Jo Shapiro, MD, FACS, Associate Professor, Otolaryngology-Head and Neck Surgery, HMS; Senior Faculty for the Center for Medical Simulation in Boston; Consultant for the MGH Department of Anesthesia, Pain and Critical Care; and Founder, Brigham and Women’s Hospital Center for Professionalism and Peer Support