Have you ever walked into a place and felt seen, not just served but genuinely noticed? This episode explores hospitality as more than service; it’s a universal human need to feel valued and connected.

We’re talking about the difference between serving someone and making them feel something. Too many business owners think improving their business means chasing profits or cutting costs, focusing on the kind of value that shows up in their books. But the real opportunity is in creating the kind of value people can feel, the connection, the care, the experience that makes them want to come back.

This episode is an invitation to leaders, creators, and business owners to rethink what “value” really means. When you lead with hospitality, you don’t just build a brand, you build belonging. And that’s what people are craving most.

We don’t see ourselves as part of the service industry- we’re in the hospitality industry. Our craft is caring for people by making them feel seen, valued, and genuinely welcomed. Through simple yet extraordinary acts of hospitality, we believe it’s possible to build a business rooted in depth, purpose, and connection. In this episode, we share one of our favorite stories—the banana story—as a reminder of how the smallest gestures can make the biggest impact.  

In this episode, we talk about what real leadership looks like—taking full ownership, even when it’s hard. No excuses, no blame, just showing up and leading with integrity. If you're ready to grow as a leader and make a bigger impact, this one's for you.

In this episode, we pull back the curtain on what it really takes to grow a business exponentially—from regular people with a dream to a thriving brand with 6 coffee shops, a roastery, a coffee truck, a bakery, and nearly 70 incredible team members.

This isn’t about having deep pockets or flashy investors. It’s about grit, calculated risks, relentless action, and showing up every single day. Whether you're an aspiring entrepreneur, a small business owner eyeing the next level, or someone who’s simply tired of sitting on the sidelines of your own life—this episode is for you.

We talk about the mindset shifts, the vulnerable moments where you want it so badly you’re willing to risk failure and keep going anyway, and the deep belief that if you go all in, the right doors will open. Spoiler alert: intentionality alone won’t cut it. You’ve got to move.

Tune in to hear the behind-the-scenes story of how we built something from nothing—and how you can too.

Ready to stop planning and start doing? Let’s get ’er done

Okay, let's talk mission. You know, that thing you put on your website? Well, it's way more than just words. It's about figuring out why your business exists and exactly what it does. Getting clear on your core focus establishes a deep sense of intentionality, guiding every aspect of your operations. A well-defined mission provides clear direction and fosters strong team cohesion. Often, the true core focus of a business extends beyond its immediate product or service (believe it or not our mission is not about coffee!). Understanding this focus prevents decision-making driven by FOMO (fear of missing out). In this episode be inspired to figure out your real mission, get laser-focused on what and why your business exists, and watch it take off.

You often hear the buzz word of company culture. But wonder how do you actually design a culture within your business that is healthy and thriving? In this episode we dive right into one of the most powerful decisions you can make for the soul of your business- becoming values based. Hear all about our values and how we actually use them every single day and learn tips on how you can do this too.

Confluence Episode 1- Where hospitality, mindset and leadership come together. The mentorship tool we wish we had when starting our business. Join hosts, Santiago and Kristin for their premiere episode. Learn what Confluence is all about and how mindset, leadership and hospitality can transform your business.