Replay of the Connect with BMC Helix ITSM and Remedy - OnPrem Remedy Architecture Platform: Deployment Simplification Case Study Webinar on December 18, 2019. In this session Deepak and Peter will cover newly introduced Live chat in Smart IT 19.08. Including how existing virtual chat is transformed and leveraged in Smart IT to provide modern agent workspace/console. Learn about capabilities introduced in this new interface as well as learn how this interface is going to be different from Mid-Tier based support agent console. Last but not least this webinar will cover prerequisites and steps to get this new experience. Deepak Somaiya is a Product Development Architect Peter Sibiski, Lead SQA Engineer For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series