Replay of the Connect with BMC Helix ITSM and Remedy - RSSO TrueSight Integration Best Practices Webinar on August 25, 2021.

In this session, she will review the RSSO TrueSight best practices for installing, integrating, and configuring. This includes external RSSO installation, integrating with TrueSight Presentation Server (TSPS), TrueSight Infrastructure Management (TSIM), and TrueSight Capacity Optimization. Also configuration and troubleshooting common issues and how to identify and resolve.

Vishakha Thalpati is a Staff Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Large Query Reports Best Practices Webinar on August 11, 2021.

In this session, he will review general report design, best practice basics for avoiding long-running queries, as well as how to optimize report execution while improving performance. Including the following topics:

· System improvements to avoid performance issues

· Best practices when scheduling a broadcast

· How to enable secondary connection pool for background tasks

· Recommendations to export reports to excel

Alan Medina is a Staff Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Leveraging AI/ML Clustering for Service Desk Processes Webinar on July 28, 2021.

In this session, they will provide an overview of two new AI use cases around Proactive Problem Management and Real-time Incident Correlation. They will discuss how BMC uses AI technologies like Natural Language Processing (NLP) and AI Clustering algorithms to help boost IT user productivity by detecting major incidents faster and identifying impactful problem investigations.

Ajoy Kumar is a Lead R&D Solutions Architect on AI

Harshad Borgaonkar is the Principal Product Manager for AI Service Management 

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - BMC Helix Dashboards Webinar on August 4, 2021.

In this session, they will discuss the new dashboard solution BMC Helix Dashboards launched as part of 20.08 SaaS release. While initial release included ability to report on BMC Helix Operations Management solution, subsequent BMC Helix Dashboards release included support for various BMC Helix Service Management solutions including ITSM, Digital Workplace (DWP), Business Workflow (BWF) and Custom AR or Innovation Suite Application.

They will discuss salient features of BMC Helix Dashboards including out-of-the-box sample content, various visualization options, report scheduling, different modes of querying and cross-ITSM or even cross service and operations management dashboarding. BMC Helix Dashboards is based on open source Grafana and offers customers option to connect with multiple data sources.

Rahul Vedak is a Principal Product Manager

Abhijeet Teli is a Staff Specialist Product Developer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Getting Started with Archiving Webinar on July 20, 2021.

In this session, he will review several business scenarios and how archiving can help meet your organization’s Data Retention policies and performance benefits. He will provide a demo of enabling archiving policies and deleting data.

Doug Reif is a Principal Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - ITSM June Release Webinar on July 14, 2021.

In this session they will cover the new capabilities of our ITSM solution introduced in this new release, launching BMC’s solution into a clear leadership position around modern AI Service Management. The session also provides additional information about the container-based deployment model.

Product Management Team

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Discovery Administration Best Practices Webinar on June 23, 2021.

In this session, he will review the best practice recommendations for regular maintenance and health monitoring to ensure optimal system operation. Also will review scenarios for mitigating impact in the event an issue arises. Maintenance & Health Monitoring Areas include:

Disk Space

Datastore

Performance

High Availability/Disaster Recovery

Philippe Boyer is a Lead Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - BCM Access Administration Best Practices Webinar on June 9, 2021.

In this session, she will cover the Best Practices for managing administrators, groups, and access levels. The administrators and groups are used to manage security profiles and access levels that control access to the system. This also includes Windows Active Directory (AD) integration such as syncing of groups from AD and BCM login using authentication against AD. 

Cynthia Arockiam is a Staff Specialist Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - CMDB Portal Walk Through Webinar on May 19, 2021.

In this session they will review the CMDB Portal components, capabilities, and configuration. Additionally review common CMDB Portal use cases, troubleshooting tips and tricks. Few examples will include creating a new Reconciliation, Normalization, and Atrium Integrator job using the New CMDB UI. Also configuring archiving new functionality in the CMDB UI. List of components include:

• Atrium Explorer & CMDB Dashboard

• Atrium Integrator

• Auditing & Archiving

• Class Query Mapping & Dynamic Service Modelling

• Reconciliation

• Normalization

Jean Christophe is a Lead Technical Support Analyst

Devendra Borse is a Lead Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Harnessing the power of Digital Workplace Webinar on May 5, 2021.

In this session he will review multiple scenarios for utilizing the capabilities within Digital Workplace. Providing examples of Business Workflows & Chatbot integration, using the External Portal, Collaboration features, Service bundling/dependencies & Asset Management integration.

John Gallagher is a Lead Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series