Replay of the Connect with BMC Helix ITSM and Remedy - Transitioning to Progressive Views  Webinar on April 21, 2021.

In this session, they will provide an overview of ITSM user experience using progressive views (PV) including benefits, architecture, and adoption best practices.  The best practices will cover the process switching from the Smart IT UI to PV, using for customization, and extension.
 

 

Ashutosh Deshpande is a Product Development Architect

Pratik Pandit is a Lead SQA Engineer

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - ITSM 21.02 Release webinar on April 7, 2021.

In this session they will cover the new capabilities of our ITSM solution introduced in this new release, launching BMC’s solution into a clear leadership position around modern AI Service Management.

Product Management Team

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Invoking ITSM REST Services webinar on March 24, 2021.

In this session he will review two scenarios of REST integration. This includes publishing a custom form as a REST Service, performing basic REST CRUD operations, and uploading/retrieving attachments. Also will perform the same tasks on an OOTB ITSM form to understand the similarities and progress to more complex REST structures. The BMC TestHttpClient tool will be used during this session as it is helpful not only for testing, but also for troubleshooting common REST situations.

Alejandro Vidaurri is a Lead Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - DWP Best Practices for Advanced Troubleshooting webinar on March 10, 2021.

In this session, they will review the Digital Work Place Best Practices for Advanced Troubleshooting of Notifications, Performance, and AR Server Integration based issues. This will include the techniques for recognizing the symptoms, confirming the issue, and resolving.

Jeff Hudson is a Lead Technical Support Analyst

Juhi Shah is a Senior Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - BCM Administration Best Practices webinar on February 24, 2021.

In this session, they will cover Best Practices for BCM Administration including BCM User Authorization and Integrations. The BCM User Authorization will include best practices for managing user access levels within the BCM Console. The integrations will cover configuring BCM with Smart IT and understanding common issues and how to prevent them.

Sagar Mhamane is a Staff Specialist Technical Support Analyst

Niranjan Panigrahi is a Lead Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Pre-release Briefing on Upcoming Enhancements and On-Prem Deployment Changes in 21.02 Release Cycle webinar on February 11, 2021.

In this session, they will provide high-level insight into some of the exciting enhancements that BMC is working on for the next release cycle of Remedy ITSM and BMC Digital Workplace on-premise software. This will include enhancements about the on-premise deployment model that allow you to benefit from faster innovation adoption, easier upgrades and scalability, less downtime, and use of standard/Agile deployment practices. As part of this overview, they will also share how BMC plans to roll out the new software version in this release cycle.

Product Management Team

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Report Design Best Practices webinar on February 10, 2021.

In this session, she will review the common Smart Reporting design best practices. This will cover the most common report design examples including:

Retrieving Only the Latest Records

Creating Accurate Joins for New Views or Modifying an Existing View

Understanding Advanced Features

Alicia Beltran is a Staff Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Helix Integration Platform Technical Overview webinar on February 3, 2021.

In this session, they provide a technical overview of the Helix Integration Platform. This will include

· What is Helix Integration Platform?

· Why it is the preferred integration approach for Helix?

· What pre-built connectors and integration templates are available now?

· Demonstration of the platform and pre-built templates

· What's the future?

Pradeep Kumar is a Senior Manager, Product Management

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Discovery Patterns: TPL for Beginners webinar on January 13, 2021.

In this session, she will cover the basics of TPL from a “Hello, World” example to the best practices and troubleshooting patterns.  The following are topics covered:

· Data Types, Identifiers, and Assignment Statements

· How to add a new attribute in TPL

· Control structures – Triggers, If statements, and For loops

· Best Practices for Creating Good Patterns

· Troubleshooting

    o Identifying Problems in Patterns

    o Logging

 

Lisa Keeler is a Lead Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Introduction to Discovery Customization Webinar on November 18, 2020.

In this session, she will review taxonomy, nodes, and relationships of the Discovery data model.  Also will cover:

Discovery OOTB patterns

How to “read” an OOTB Discovery pattern

UI-Generated patterns

Introduction to Custom patterns

Discovery Customization options

Lisa Keeler is a Lead Technical Support Analyst

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series