Replay of the Connect with BMC Helix ITSM and Remedy - Reactive to Proactive: End to End Service Management Webinar on January 15, 2020. In this session he covers moving from Reactive to Proactive with End-to-End Service Management and going beyond just being more proactive. He reviews tangible steps to take and approaches that allow you to connect knowing what you have in your environment all the way through the operations/governance side to get in front of problems before they happen and your end-users experience outages. Darius Wallace is an AVP Solutions Architect For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series