Replay of the Connect with BMC Helix ITSM and Remedy - Smart Reporting: Best Practice Basics for Building Reports Webinar on May 6, 2020. In this session they will review the best practices basics to start building reports and include examples on how to recreate a Crystal report using Smart Reporting. Daniel Marrujo is a Staff Specialist Technical Support Analyst Bharath Kumar is a Staff Specialist Technical Support Analyst For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series