Replay of the Connect with BMC Helix ITSM and Remedy - Understanding and Troubleshooting the Approval Plug-In Sever Webinar on January 29, 2020. This is the 3rd part of a series on the Plugin server. In the first part, we discussed what are plug-ins, types of plug-ins and servers, and about plug-in communications. In the second part, we looked at troubleshooting the plug-in server. In this third session, Jai will focus on one of the special ‘hybrid’ plug-ins by discussing the Approval Server Plug-in. This plug-in is a good example of a complex plug-in that has the attributes of both a standard plug-in and a stand-alone process. You will see how this Plug-in is called to perform work as well as how to troubleshoot it using both the generic plug-in logging and Approval Server-specific logging. Jai Shori is a Senior Technical Support Analyst For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series