Replay of the Connect with Remedy - Introduction to Business Workflows  webinar on January 24, 2018. In this session Juergen will provide an introduction to BMC’s new Business Workflow application. Built as a cloud-native application on the Innovation Suite, this new service management application can be used by organizations to provide a better quality of service to employees in a scalable and cost-effective way. After explaining the basics, Juergen will do a live demo of the application covering: • Creating cases using a chatbot interface • Approving cases in Digital Workplace • Resolving cases in Business Workflows • Using Quick Case to create new cases • Managing case visibility across organizational departments Juergen Hauser, Principal Product Manager For more information on the monthly webinar series please visit Connect with Remedy Monthly Webinar Series