Replay of the Connect with BMC Helix ITSM and Remedy - Digital Workplace New Progressive Web App UI webinar on October 23, 2019. In this session, he will cover the new responsive UI enhancements in the 19.xx Digital Workplace and the benefits. The new Progressive Web App supports clients from desktop to mobile devices replacing native apps. This allows all features and customization are available seamlessly across all clients. Sirjad Parakkat, Director Product Development For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Best Practices for Creating a Custom Connector webinar on October 17, 2019. In this session they will cover the best practices for creating a custom connector and provide a demo of creating one, which includes: • Overview of a Custom Connector • Best Practice naming conventions, considerations, etc. when creating • Development Controller Setup • Reviewing a custom connector • Using the testing utility to “unit test” the connector • Deploying to the local controller to test • Troubleshooting (Areas to investigate, available logging, etc.) • How-to promote to production Kevin Goerlitz is a Product Development Architect Jimmy Wu is a Lead Product Developer For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - 19.08 Feature Release webinar on September 18, 2019. In this session Peter covers the exciting new capabilities introduced with the 19.08 release, in support of delivering a world-class user experience for ITSM and creating new customer value as part of BMC’s Cognitive Service Management strategy. Learn also about our new REST API capabilities, new Smart Reporting capabilities, and new pre-built integrations for BMC Helix Multi-Cloud Service Management. We’ll also cover updates to the platform compatibility list. Peter Adams, Senior Director Product Management For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Smart Reporting: Performance Best Practices webinar on August 21, 2019. In this session, they will provide an overview of the architecture and sizing, best practice configuration setting for optimal performance including cluster configuration, and will review the benefits of a replicated database architecture for performance.  Daniel Marrujo is a Staff Technical Support Analyst Bharath Kumar Chitrala is a Staff Specialist Technical Support Analyst For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Smart Reporting 19.02 Overview webinar on August 7, 2019. In this session they will cover many exciting 19.02 features such as support for Freehand SQL in AR JDBC that enables building complex reports, Assisted insight that allows Smart Reporting user to learn 'why', Stories that help everyone gain insights from your data and more. Rahul Vedak is Lead Product Manager for Remedy https://communities.bmc.com/people/rvedak Abhijeet Teli is Smart Reporting Developer https://communities.bmc.com/people/abhijeet_teli For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Database Considerations for the Remedy Platform Solution webinar on July 24, 2019. In this session, Rajeev will cover database considerations for the Remedy Platform Solution in July’s monthly webinar. This presentation will discuss various database considerations based on your Remedy deployment to optimize performance. The following topic areas will be included: * Oracle Case Insensitivity and the LIKE operator * Oracle cursor_sharing & Remedy 9.x/18/x versions * Oracle SQL Plan Directives, 12c optimizer features & Remedy * Oracle optimizer_features_enable parameter and Remedy * MSSQL’s PARAMETERIZATION & Remedy 9.x, 18.x, and 19.x versions * MSSQLs Maximum Degree of Parallelism and the Cost Threshold for Parallelism parameters for tuning * MSSQL’s Schema Binding and Indexing of Views Rajeev Patel is a Lead Product Developer For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Understanding the Best Practice Configuration Recommendations for the Remedy ITSM Platform Solution  recorded webinar July 2019. In this session, Kent and Doug will review the best practice configuration recommendations for the Remedy ITSM Platform Solution. They will help you understand the configuration recommendations and how you can use them in your environment.  The best practice configuration recommendations are provided based on the BMC performance team’s ITSM Solution testing. Doug Reif is a Principal Technical Support Analyst Kent Dillard is a Lead Product Developer For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Optimizing the Remedy Platform Solution webinar on June 19, 2019. A successful implementation of the Remedy ITSM suite applications can positively impact the business processes and provide a great experience to the end users. Proper deployment architecture decisions will help keep end users productive and focused on the business and reduce overall maintenance. This presentation will discuss various factors to consider while designing an optimal Remedy deployment including some of the critical system attributes of performance, scalability, availability and flexibility. Including the following topic areas: 1. Remedy deployment architecture design approach 2. Remedy deployment architecture design validation via performance/load testing 3. Post implementation monitoring and optimization Vipul Jain is a Senior Director in Product Development Performance Team For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Introduction to Hierarchical Groups webinar on April 24, 2019. Please join Bob as he presents on the Remedy AR System Licensing Overview during the May 2019 webinar. In this session he will cover what types of licenses are available in the AR System, how licenses are consumed (and released), how to observe and track license usage, as well as more advanced topics like Server Group and AR client behavior as they relate to licensing. Bob Poulos is Lead Product Developer For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Using RSSO with Truesight Presentation Server recorded webinar on April 25, 2019. In this session Salman will review how to integrate RSSO with TSPS and how to troubleshoot common configuration issues. Salman Shaikh is a Technical Support Analyst For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series