Replay of the Connect with Remedy - Remedy Spring 2018 Feature Release  webinar on June 20, 2018. In this session they will cover the exciting new capabilities introduced with the Spring 2018 release, in support of BMC’s Cognitive Service Management and Multi-cloud strategy. Rahul Vedak, Lead Product Manager Pradeep Kumar, Lead Product Manager Jon Hall, Principal Product Manager Stephen Earl, Principal Product Manager Peter Adams, Director Product Management For more information on the monthly webinar series please visit Connect with Remedy Monthly Webinar Series

Replay of the Connect with Remedy - Introduction to Business Workflows  webinar on January 24, 2018. In this session Juergen will provide an introduction to BMC’s new Business Workflow application. Built as a cloud-native application on the Innovation Suite, this new service management application can be used by organizations to provide a better quality of service to employees in a scalable and cost-effective way. After explaining the basics, Juergen will do a live demo of the application covering: • Creating cases using a chatbot interface • Approving cases in Digital Workplace • Resolving cases in Business Workflows • Using Quick Case to create new cases • Managing case visibility across organizational departments Juergen Hauser, Principal Product Manager For more information on the monthly webinar series please visit Connect with Remedy Monthly Webinar Series

Replay of the Connect with Remedy - Event Driven Discovery Framework Deep Dive  Webinar on November 15, 2017. Organizations want to understand what is on their networks, how those items impact their businesses, all in a timely manner. The complication that organizations face with virtualization and as more automation is adopted (elastic provisioning, clustering, VM moves) is that changes to the infrastructure are more frequent than actual discovery scans. The result is that service models do not reflect reality and there is high potential for downstream processes to miss certain changes. This is even worse if models and data are consumed by a monitoring solution which needs closer to real-time updates. BMC Discovery offers event-driven updates to react to infrastructure and software changes as they occur. In this session he will review the event driven discovery framework and share some use cases where you may want to leverage the framework to better represent model updates more real time. Tim Cannon, Lead Product Developer, BMC Discovery For more information on the monthly webinar series please visit Connect with Remedy Monthly Webinar Series