This episode is sponsored by KingswaySoft. Shawn and Scott are joined by Ben Vollmer, Microsoft Leader for Dynamics 365 Field Service to discuss Connected Field Service.

• How is Microsoft's approach to connected field service different than other platforms?
• The value of universal resource scheduling
• Internet of Things (IoT) and field service
• Manufacturing, service providers, and internal asset management
• The ROI of connected field service
• Connected field service security
• IoT alerts
• Ben's predictions for the future of connected field service

In the DivaTime segment, Sarah Jelinek talks about Automatic Record Creation and Update rules, which can automate your case creation for Dynamics 365

This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts.