This episode is brought to you by mscrm-addons.com. 

In this week's episode, Shawn & Prudence talk about Customer Assets for Field Service.  Shawn uses an example from a galaxy far, far away and shares how assets are related to work orders.

Music: www.purple-planet.com

In this week’s episode, Shawn & Prudence talk about Price Lists, Price List Items and Discount Lists!

This episode is brought to you by mscrm-addons.

Check out this episode of the Weekly Dispatch on YouTube at https://youtu.be/xhYRXv6pchk

Music: www.purple-planet.com

This is the web series which delves into features and functions with Dynamics 365 with a focus on how they interact with the Service applications (Customer Service, Field Service & Project Service Automation). In the first episode of the Weekly Dispatch,

Shawn (@crmhobbit) discusses the Product Catalog in Dynamics 365 Customer Engagement! Topics such as Product Bundles, Product Families, Unit Groups, Units and Product Properties are reviewed with practical examples to help cement understanding.

This episode is brought to you by mscrm-addons.com.

Topics in this episode:

Knowledge management templates

Knowledge management search and rendering enhancements

Timeline usability enhancements

Mixed reality guides

Sarah and Shawn are back with another episode of At Your Service. This episode is brought to you by Resco.

On this episode, we review some of the news about customer service and field service in the Dynamics 365 2019 Wave 2 release plan.

In this episode:

Virtual agent

Customer Service Insights

Macro recording

Notification customizations

Omnichannel Engagement Hub

Skills-based routing

Links:

Download the release plan

Music: purple-planet.com

Today Business Applications MVP Antti Pajunin joins Scott and Shawn to talk about Project Service Automation (PSA).

Topics discussed on today’s episode:

What do the changes to Project Services mean to Dynamics customers.

Integration with Dynamics F&O

Antti’s history with Dynamics

The evolution of PSA and Project Online

Rumors of PSA’s demise

Should people considering PSA hold off on deploying?

In this episode, Shawn and Scott welcome Reham Darwiche and Meghan Reed to discuss new URS features and the new dimensions in scheduling within Dynamics 365!

This episode is brought to you by Resco.

There's a new version of D365 Field Service Mobile, and it is based on Resco version 11.1. In this episode, Scott and Shawn talk about the process of upgrading to the latest version.

Other topics discussed in this episode:

Updates to Universal Resource Scheduling

Crews

Inspections

In this episode of At Your Service from January, Shawn and Scott talked about what you need to know about customer service, and Sarah Jelinek got very excited about editable grids.

Topics discussed in this episode:

What are the major areas within Customer Service for Dynamics 365?

How do you provide service to your clients?

Customer Service implementations are rarely ever only supported by Dynamics 365. 

Where are your CS resources?

It's the last episode of #AtYourService for 2018 (brought to you by resco), but before we take off for the holidays, Shawn, Sarah, and Scott had a full agenda of service topics:

New release of Field Service Mobile

GPS tracking

Asset tracking

Improvement to UI

Multiple forms per entity

HTML 5 Woodford

Streamlined provisioning of field service mobile

Voice of the customer CSAT best practices

Survey best practices

Using Entitlements with customer service

Measuring SLA's