Sarah and Shawn are back with another episode of At Your Service. This episode is brought to you by Resco.

On this episode, we review some of the news about customer service and field service in the Dynamics 365 2019 Wave 2 release plan.

In this episode:

Virtual agent

Customer Service Insights

Macro recording

Notification customizations

Omnichannel Engagement Hub

Skills-based routing

Links:

Download the release plan

Music: purple-planet.com